*a=9 in line appearance when dialing out

[vaniello]

Since upgrading our IP Office from v3.2(61) to v4.1(12) when making an outbound call on a 4621SW phone "*a=9" is displayed in the call appearance soft button line. As the outbound number is dialed it is appended to "*a=9" on the display. The outbound number is also displayed on the top status line of the phone display.

Is there a way to prevent the "*a=9" from appearing in the outbound call appearance?

Thanks.

V/

 

[kwing112000]

are the call appearances labeled like that or something. I have not seen anything like that.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[vaniello]

No, they aren't. We have three call appearances and we label them 'Line 1', 'Line 2', and 'Line 3' on the phones. The 'a=' only shows up when making a call.

Also, when checking voicemail '*?' is prepended to the voice mailbox name and appears in the call appearance field as well.

V/

 

[Westi]

is there anything that preceeds the shortcodes with an asterisk as a place holder for the voicemail collect feature, also then for outcalling shortcodes because you have it on outcalling also.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[Westi]

another thought, does the same appear if you use the second call appearance or does it then say "*b="

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[gknight1]

do you have an "a" in the data for that call appearance? try taking the "a" out and leaving it blank.

 

[vaniello]

The second call appearance has 'b=' and the third has 'c='. These prefixes are what appears under action data on the button programming in the IP Office Manager for these phones.

Assuming that 'a=', 'b=', and 'c=' needs to be in the action data for these call appearances is there any way to suppress these prefixes from showing up when a user presses the button on the phone?

These prefixes showing up on the phone seem to be a new 'feature' of v4.x.

V/

 

[drewdown]

It shows up like that on mine only momentarily, until you dial a number, the 'a=' is the replaced with 'xxxxxxxxx'. Seems to be the same thing your system does?

We are using 3.2(17) so I doubt it has anything to do with v4.x

 

[linhawaii]

I had a similar issue with 5420 phones. I had a short code for 9411 entered to dial an 800 number for free 411. I moved this short code to the ARS table and the issue went away.
Make sure there are no short codes that start with the dial 9 access number that the ARS table is using

 

[vaniello]

There are short codes that start with 9, but they seem to be pointing to the ARS table. For example:

Code: 9N
Feature: Dial
Telephone Number: N
Line Group Id: 50: [9]

The ARS Route Id is tied to the route name '[9]'.

I am not that familiar with how this should work so is this correct? The short code pointing to the ARS table?

Thanks.

V/

 

[Westi]

that should then be the only one inthe regular shortcodes, because that means you dial 9 and the rest is decided in the ARS

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[tlpeter]

Make a new ARS form

You upgraded from a lower version wich had a secundairy dialtone shortcode
This gives the [9] after it

Your ARS form is not good
You can not change that so you have to make a new one


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[vaniello]

Sorry to be a bit thick here, but would it be possible to provide a bit more detail on what I need to do?

This is the first time I have had to make changes in this area.

Thanks.

V/

 

[tlpeter]

Make a new ARS
Make it the same as the 50 [9]
I have seen it before and solved it by making a new one

Point the shortcode, that have 50 [9], to the new ARS form
Then try again



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

in the ARS you make the shortcodes for all calls that dial 9 and something else.
So you need to create shortcodes that interpret that something else and make it dial it on the line or deny access if it is the sex hotline.
if you don't want to restrict anything on your lies then you can make one shortcode that is
shortcode N;
Feature dial
Tel Nr. N
line group ID whatever your line is
that will work but doesn't restrict anyone from dialing any number

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[kholladay]

I often wonder if people who are confused by the “a=” suffer from the same reflex issues that cause deer to get "caught in the headlights".

Almost a sort of “oh dear god what is going on” then they freeze instead of continuing on with their dialing and seeing what happens.



Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[vaniello]

This is only an issue because it seems to have changed when we upgraded our phone system from 3.2(61) to 4.1(12). If it always worked like this then no one would have noticed.

Plus, cosmetically it doesn't look that great.

I noticed that the '*a=', etc prefix also shows up when we dial internal extensions. Wouldn't this mean that the problem is not with the ARS table? Maybe this is just how it works in 4.1?

V/

 

[tlpeter]

There was probably a lcr in the system
Also a secundairy dialtone shortcode was in the system
With upgrading to 4.x those where automaticly change to ARS
If this goes wrong in any strange way you will see an ARS form with [9]
I even had once a system with two 50: Main ARS forms and you can't delete the default ARS from so i had a problem
If it is a small config you could try to default the system and rebuilt it by importing all setting except the ARS



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kholladay]

Call Appearance buttons are fixed in the system as a=, b=, c= and so on. When dialing a number and activating a CA the system will display the selected CA followed by the short code character(s) that activated it. When dialing is complete the display will show the digits dialed on the screen.

This isn't part of the ARS, This has nothing to do with the label you use for the CA button. This is the way the IPO works (and the CM for that matter).

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me