96xx phones latest firmware no call log when voicemail is left 1

[emackey3k]

I have a minor annoyance that just started happening with the latest firmware on the 9620 and 9650 phones we have deployed. The call log works fine unless the caller leaves a voicemail. If there is a voicemail then there is no record of the call in the call log. The 4610 and 4620 phones we have still have call logs for calls that leave voice messages.

Has anyone else experienced this or have any idea on how to correct?

 

[mattKnight]

Change the following line in your 46XXsettings

## Enable/disable logging of Call Log entries
## Call Log entries for calls that have reached the phone
## (E.g. calls that have not been alerted because the phone was busy, or forwarded calls)
## are logged in Call Log if LOGUNSEEN is set to 1.
## If LOGUNSEEN is set to 0 then those calls will not be logged.
## Default = 0.
## Note: This feature is available on H.323 release 3.0 for 96xx.
SET LOGUNSEEN 1 <-- uncomment this and set value to 1

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[emackey3k]

Thanks mattKnight that resolved the problem.

 

[mattKnight]

Thanks very much

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.