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9650 Button Issues

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rspringer

Technical User
Aug 1, 2006
19
US
I have 27 9650 VPN phones setup for a customer on an IP500V2 release 7.0(5). The phones seem to be working but when I scroll through some of the pages there may be an option missing until i
I scroll down one more line and then the option will show up. Also when I go into some of the function keys such as twinning, for example, I'll press the up/down or left/right arrow keys to choose what I want it to do but my screen doesn't reflect the change until I exit. Setting the twinning number, I'll start typing it in and after maybe 6 digits the entire number dissapears. I keep typing and the system takes it but doesn't reflect it until I exit that screen.

Has anyone seen this? Could it be firmware issues or bad network quality?
 
Sounds like you don't have the latest firmware. I saw this happening on the 9641 and some others during the beta trials and the GA release fixed it for me.

ACSS-SME
ACIS-SME
 
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