9621 Phone loosing personal contact list after login on IP Softphone

[Daudet]

I have a 9621 phone. I did enter 20 personal contact names and phone number in my contact list. If I am working at the office on my hardphone 9621 there is no issue.

However, If I am working from my home office and use my softphone, when I come back at the office all my contact list is erased on my 9621 phone.

The same is happening if I programmed my personal contact list in my softphone and use the 9621 hardphone, the contact list in the softphone is erased.


Does anyone had a similar problem and if you yes what was the solution.

Thanks

Daniel Audet
Avaya Application Specialist
MTS Allstream
Montreal, Quebec, Canada

 

[98Converter]

Are you backing up your phones?

Do you have this set on the 46xxsettings file?

## Backup and Restore URI
## URI used for HTTP backup and retrieval of user data.
## Specify HTTP server and directory path to backup file.
## Do not specify backup file name.
## BRURI is not supported on 96xx or 16cc SIP phones.
SET BRURI

http://xxx.xxx.xxx.xxx/phonebackup/

Hope this helps.



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.