9620s phone reset every morning! 2

[boygie10]

Hi guys, appreciate helo.

Every morning we encounter issue where some phones restarting and display 'detecting 10.2xxx.xxx.xxx'.

It happens sometimes when someone logs with wrong extension and password.

 

[coolwhisper]

What firmware version are you using? Could be an issue with the firmware or DHCP lease. We had a similar problem with 9611Gs. It was resolved with firmware.
- good luck!

 

[boygie10]

@coolwhisper
------------- --------- ---------- --- ---------------------------------------
4436516 9620 IP_Phone y 10.243.226.29
7 3.220A 10.245.52.23

 

[gwebster]

If you have a 9620, then you have the last version (3.220A). If you have a 9620L/9620C, the current available version is 3.270B.

 

[boygie10]

@gwebster
we have some phones that are not updated, would you be able to help how to upgrade them individually?

 

[gwebster]

Download the installation zip file from support.avaya.com, unzip the file into your http directory, reboot the phone.

 

[boygie10]

Hi

Anyone can provide a step to step how to uplaod a new 9620s firmware to the utility server please?

 

[coolwhisper]

Log into Utility Server
Click on Upload Files - browse to where you saved the zip file from Avaya
Click on Manage Firmware
Unpack file
Activate File

You can reboot the phones you want to upgrade or push it to them with Schedule Phone File Download.

I realize it isn't ever step but it should get you there.

Good luck!

Duplicate post?