9620 VPN stuck on "discover"

[Ivan917]

I have a 9620 VPN phone that connects to the customers IP Office from our office, my home, the customer's IT vendor's office but not from the employees home in Arizona. (It simply gets stuck on "discover") The IP Office is in Wisconsin. The IP Office ip address is 192.168.1.x. The employee's ip address is 192.168.12.x. IP Routes were set in the IP Office. As near as I can tell the firewall in the employee's cable modem is deactivated. The cable company in AZ is Cox Communications. Anyone had any experience with Cox Communications? Everything seems to indicate a problem with the employees cable modem and/or the service provider. Any ideas/suggestions are appreciated.

 

[Nortel4Ever]

We had the same issue with "Discover". We were trying to come into the IPO's WAN port and he it directly connected to the internet without a router - the DSL modem was connected directly to the WAN port. We found that the IPO does not support remote IP phones in the manner. We had to put a router between the DSL modem and WAN port and set up port forwarding in the router. Once we did that the phone connected with no problem.

 

[Ivan917]

We are not using the IP Office wan port and besides we have no problem connecting this phone to the IP Office at other locations in Wisconsin.

 

[amriddle01]

I wonder if they share the same underlying infrastructure as the other provider having the exact same issue, posted here just last week...


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[hairlessupportmonkey]

what have you got the protected nets set to on the phone?

ACSS - SME
General Geek

 

[Ivan917]

Protected net is default 0.0.0.0/0

 

[hairlessupportmonkey]

set the protected nets to the specific network then

192.168.1.0/24

watch it fly.

ACSS - SME
General Geek

 

[Ivan917]

set up protected network to 192.168.1.0/24. No change still stuck on discover.