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9620 Grey Keys

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suejoan

Technical User
Dec 18, 2017
38
GB
HI,

Have a customer who is running V11 and 9620 IP handsets, we have programed buttons via Manager but customer has asked if we can program features on the 4 Grey keys under display, tried to find if its possible but not having much luck..

Thanks
 
No. Those are the context sensitive buttons. They automatically change function depending on the state of the currently highlighted call on the display. If you could reprogram them, the next thing you would have is a customer asking why they can't transfer or conference calls.

Stuck in a never ending cycle of file copying.
 
Just fyr they are called soft keys.

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.
 
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