9608 Abbrieviated Ring not working on IPO v8.1.56

[cplatt7]

Just wondering if anyone has come across this issue. I recently installed a new IPO v8.1.56 with all 9608 telephones. After the install we realized that the abbrviated ring was not working correctly. When a user is busy and a second call comes in, they are not receiving a full ring. It only rings for a fraction of a second and sometimes not at all. I also tested this on my inhouse system running the same software and the same problem occurs. Other phone types (1616i, 9650. etc) work fine. Any suggestions would be appreciated.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[cplatt7]

Sorry, both systems are actually v8.1.63

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[overthebars]

I just checked my phone at the office and I have it set for ring under Coverage and Attention. Called my cell phone then had a tech call my extension. The button flashed but no ring. Kind of wondering about this myself. Maybe a setting I missed?

 

[AACon]

I'm having a very similar issue with 8.1.63 with huntgroups...I think it's a bug! Secondary calls to HG's with call waiting do not ring the users on a 2nd call appearance.

-Austin
ACE: Implement IP Office

 

[amriddle01]

The latest 8.1 releases have lots of small bugs like this, also overflow timers don't work correctly....among others


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[bpitt]

What amriddle01 said, 8.1.63 is buggy. We did an installation last week and there was an issue. Ended up downgrading to 8.1.43 and had no issue's.