9508 Reboots after sitting over night

[jmperry]

I have a 9508 Phone that reboots after sitting unused over night. IP Office 500V2 Running 7.0(36). There are 20 9508's on the system and just happening to 1 user. To date we have done the following -

Replaced Phone with a New Phone
Swapped Phone with another known working phone
Deleted User and Added back
Moved to another Card and Port on IP 500V2
Moved to another Jack in the room
Had User login with another Ext
Mapped another Ext to that Port

Issue stays at this desk and does not follow the Phone. This does not happen every day. Is there anything else that I may have missed or could try?

 

[intrigrant]

Evil nature rays? Alien inteference? Strange user?
I had a customer once complaining about speech quality on his digital set. We have done all the things you have done and we could not recreate or find the problem and we gave up.
Then one day I was in their office and I walked into the room of that user, guess what, he tends to put his GSM on top of the digital phone and leave it there "then I always know were it is".
During all our research he used his mobile phone so it was never on the usual place and there was no problem so I told him to put the phone at the other end of the desk and the problem was soved after all.

Ergo : take a look at the environment the phone resides in.

A simple mind delivers great solutions

 

[tlpeter]

Cleaners who run over the cable with a hover at night?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

Exorcism
or
if you have the phone patched on the system? Try a new patch cord

that sounds not like a lot you have not done

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[jmperry]

The cable goes from the jack right the the IP Office. We split the Jack of a working phone right next to it so that cable is different now also. Cable from the phone to the wall has also been replaced.

Never happens when we are on site to trouble shoot either.

 

[overthebars]

I would plug the phone straight into the IP Office at the end of the work day and let it sit there over night and see if the same problem occurs. I had a USB hub make one of my phone go bat$h!t crazy one time. This eliminates the environment factor.

 

[jmperry]

Thank You - I will give that a try.

 

[TheMitelGuy]

One question - you said the phone reboots. Okay, fine, that is a problem, but what happens after it reboots? Does it continue to reboot? Is the phone usable after it reboots? Does the phone wait until someone is in the middle of a conversation and then reboots? Just wondering....

 

[yankblan]

Souns like a corruption on the IPO/SD card. Backup and recreate SD. If this doesnt work, replace the main unit. Seen this on Norstar systems and VMs;rare but what we did back then was reinitialise to default and then reprogram manually.

http://interconnexionsld.ca/

 

[intrigrant]

I would be surprised if the SD card is corrupted and a hardware failure of IP Office is not likely as the fault only occur on one specific workplace but ( and that may be the root of the problem ) it is the same user all the time.
The only thinhg I can think of is the the users name causes the problem, I would default the user with a name like ExtXXX and see hwat happens

A simple mind delivers great solutions

 

[Westi]

I think I give it a +1 for intrigrant's suggestion, it seems to make sense in my head.
older and wiser seems to work for you intrigrant

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[jmperry]

intrigant - The user already had a different User on the Phone. I swapped it with another user to see if it was the something to do with the User Profile or not. Still stays at the same desk.

 

[Westi]

in that case back to my original suggestion: exorcism


take a long cord ( I know customer won't like it) and plug it into a jack that works for sure with a port that works and see if it still happens.

Also the question is still open what actually happens to the phone so that you know it rebooted at night? Is it not coming up without a manual reboot or....?

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[jmperry]

The phone reboots when the User picks it up to make or answer a Call. Then after the reboot it works fine. Then a few days later after sitting for awhile they will go to use the Phone again and the same thing happens.

 

[amriddle01]

You're running 7.0, this was a known issue back then and for a long time afterwards, you need to upgrade to the leatest release of 8.0 or 8.1, it is fixed in those versions



"No problem monkey socks

 

[jmperry]

amriddle01 - Yes the 9508 had issues and I have worked on them with Avaya on many systems. This is not that issue as it only effect the phone on this particular Desk. It could be a brand new 9508 I pull out of the box or a 9508 that is working on another desk in the same office on the same system. I can take the phone that Reboots put it anywhere else in the office and it will never have a problem. So the problem is finding the Environmental element that is causing this.

 

[tlpeter]

Cabling for sure.
Try a different outlet or cable.


BAZINGA!

I'm not insane, my mother had me tested!

 

[jmperry]

Tried both already tlpeter and no change.

 

[tlpeter]

Run traces as I hardly believe it happening.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

Changed hardware
changed port
changed phone
changed cable
changed cords
did not change user make the user sit at a different desk if you can

Try a different phone type if you have, just for fun an old 6408D+ will do (nice phone )

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.