R10.1.0.3.0 build 2 w/ VM Pro on Windows Server 2016. 2 Combo Card, 2 DS8, DS16-B2. Mix of 9508 and 9504.
On the 9504s ONLY, when setting up voicemail for the first time, dialing *17, after you enter the extension number and then pound for the password, when entering the new password, it never accepts anything. You only hear "password must be 4-12 digits..." When you swap out the phone to a 9508, it works fine. We've tested on all DS8, combo and DS15 modules, and with different users. Also, turned off Voicemail Enforcement and Complexity to see if it made a difference - it did not. No matter what we change, it works fine on the 9508, and not on the 9504. We can set the password in visual vm, but then still can't access it when dialing *17 or dialing in externally.
Any suggestions appreciated...
On the 9504s ONLY, when setting up voicemail for the first time, dialing *17, after you enter the extension number and then pound for the password, when entering the new password, it never accepts anything. You only hear "password must be 4-12 digits..." When you swap out the phone to a 9508, it works fine. We've tested on all DS8, combo and DS15 modules, and with different users. Also, turned off Voicemail Enforcement and Complexity to see if it made a difference - it did not. No matter what we change, it works fine on the 9508, and not on the 9504. We can set the password in visual vm, but then still can't access it when dialing *17 or dialing in externally.
Any suggestions appreciated...
