9408 Softkeys

[marcsuttle]

I'm test driving a 9408 as a possible replacement for our aging 64xx sets. One thing I don't see with the 9408 that I really like on the 96xx sets are the Softkeys for an incoming call that give you the option of ignoring or sending it to voice mail. (Once a call is answered the 9408 gives you Softkeys for Hold/transfer/Conf/Drop) The 9408 User Guide mentions a softkey for "To VMail" but it isn't happening. I'm also curious about "Ignore". (We are Aura/CM 6.2)

 

[smokinjoe2938]

program a send all calls button, don't want to answer a call then simply hit the send all calls button.

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[marcsuttle]

I have Send Calls button. I'm just curious if anyone knows why there is inconsistency between sets with the Softkeys.

 

[smokinjoe2938]

One word Avaya, need I say more

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1