I'm hoping someone can help me. I've got an Avaya G3 cabinet, running CM2.1
I'm having a problem routing 911 calls, and I've got it partially fixed. When our operator dialed 9-911, it wouldn't route (wave-off tone). However, that was because it was pointing to an empty partition table vs. the correct route pattern. That's been fixed.
My 2nd problem that I want to route the call if the operator just dials "911" without the 9 prefix. I can't seem to get this one.
I did a trace station, and got this:
> dial 911 route:AAR
> denial event 1643: off-hook dialing time out D1=0x20001 D2=0x1532
> dial 911 route: AAR
> denial attendant.
I checked System Parameters for Off-Hook dialing time-out. It's set to 10
I checked the attendant's COR and COS.
* The COR has an FRL of 7
* COS has Priority Calling an Console Permissions set to Y. Everything else is No.
This is the 911 entry in ARS:
Dialed String=911
Min & Max = 3
Route Pattern = 9
Call Type = Emer
This is Route-Pattern 9:
Name = Local 911 SCVL
Grp No = 1 (Trunk Group 1 - A two-way ISDN trunk with 48 channels)
FRL = 1
NPA = 954
Pfx Mrk = 1
When I try an run "list ars route-chosen 911", I get this message: "Unique entry cannot be slected - enter more digits or '#'sign."
I tried modifying the route-pattern to delete 3 digits and insert 9911, hoping it would route, but it fails.
Maybe the answer is staring me in the face, but I can't see what's wrong. The trace tells me the problem is the route-pattern, but the route pattern tells me it should go. How do I get just 911 to route?
Any guidance would help. Thaks.
I'm having a problem routing 911 calls, and I've got it partially fixed. When our operator dialed 9-911, it wouldn't route (wave-off tone). However, that was because it was pointing to an empty partition table vs. the correct route pattern. That's been fixed.
My 2nd problem that I want to route the call if the operator just dials "911" without the 9 prefix. I can't seem to get this one.
I did a trace station, and got this:
> dial 911 route:AAR
> denial event 1643: off-hook dialing time out D1=0x20001 D2=0x1532
> dial 911 route: AAR
> denial attendant.
I checked System Parameters for Off-Hook dialing time-out. It's set to 10
I checked the attendant's COR and COS.
* The COR has an FRL of 7
* COS has Priority Calling an Console Permissions set to Y. Everything else is No.
This is the 911 entry in ARS:
Dialed String=911
Min & Max = 3
Route Pattern = 9
Call Type = Emer
This is Route-Pattern 9:
Name = Local 911 SCVL
Grp No = 1 (Trunk Group 1 - A two-way ISDN trunk with 48 channels)
FRL = 1
NPA = 954
Pfx Mrk = 1
When I try an run "list ars route-chosen 911", I get this message: "Unique entry cannot be slected - enter more digits or '#'sign."
I tried modifying the route-pattern to delete 3 digits and insert 9911, hoping it would route, but it fails.
Maybe the answer is staring me in the face, but I can't see what's wrong. The trace tells me the problem is the route-pattern, but the route pattern tells me it should go. How do I get just 911 to route?
Any guidance would help. Thaks.
