911 Non (did) CLID

[don2119]

Is it possible to show a non (did) extension when making a 911 call? I have a CS1000MG 4.5 software. Everything works great on a 911 call if it is sent via a system (did)#, but if it is an extension their is no way to tell where it is coming from except for general location which I have set up in ld-15 In other words I have a #601-506-7777 as a main (did),but if someone calls from ext.2422 they only see the 601-506-7777.

Thanks in advance!

 

[pronei]

You'll have to build a CLID entry to accomodate non-did sets.

 

[don2119]

Ok. I did not think about that.

Thank you.

 

[Avaya911PLM]

Sending out a non DID number as your CLID will runthe risk of showing someone elses screen=pop at the PSAP.

You always have to send one of your REAL numbers.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

 

[don2119]

Thanks Fletch your Video is Great!

 

[Avaya911PLM]

Thanks! Be sure you attend the free Webinar on October 30th
Registration is now open at

http://thevoicereport.com/e911

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

 

[don2119]

I will.