Hello, I have a PRI installed on an option 11C rls 5.5 sw. I am trying to get the correct name and address come through to the PSAP. The vendor has updated the ALI database to recognized the DID number and entered the correct address. but each time I call 9911 the PSAP gets the billing telephone number. I believe that the issue may be on my end as from what I can see that the area code is not going out when a 911 call is made. Am i on the right track and how can i correct it. I have included the Dch message text and a print of the SPN.
MEM AVAIL: (U/P): 2500301 USED U P: 418961 79010 TOT: 2998272
DISK RECS AVAIL: 768
REQ
DCH 5 UIPE_OMSG CC_SETUP_REQ REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D4D71
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:7349433998 NUM PLAN: E164 TON: NATL This is my first test and the DID number is correct
CALLED #:17347185793 NUM PLAN: E164 TON: NATL
DCH 5 UIPE_IMSG CC_PROCEED_IND REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D4EBE
DCH 5 UIPE_IMSG CC_ALERT_IND REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D583E
PROGRESS: INBAND INFO OR PATTERN IS AVAIL
DCH 5 UIPE_IMSG CC_SETUP_CONF REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DBAFC
DCH 5 UIPE_OMSG CC_DISC_REQ REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC277
CAUSE: #16 - NORMAL CALL CLEARING
DCH 5 UIPE_IMSG CC_RELEASE_IND REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC3C0
DCH 5 UIPE_OMSG CC_RELEASE_RESP REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC3CA
DCH 5 UIPE_OMSG CC_SETUP_REQ REF 00000026 CH 2 23 TOD 11:08:00 CK DC1ED153
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:9433998 NUM PLAN: E164 TON: LOCL "Here is the 911 call and I thinking that not having AC is an issue"
CALLED #:911 NUM PLAN: E164 TON: LOCL
DCH 5 UIPE_IMSG CC_PROCEED_IND REF 00000026 CH 2 23 TOD 11:08:00 CK DC1ED2AC
DCH 5 UIPE_IMSG CC_ALERT_IND REF 00000026 CH 2 23 TOD 11:08:02 CK DC1EE44D
DCH 5 UIPE_IMSG CC_SETUP_CONF REF 00000026 CH 2 23 TOD 11:08:04 CK DC1EFD7B
DCH 5 UIPE_OMSG CC_DISC_REQ REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F952A
CAUSE: #16 - NORMAL CALL CLEARING
DCH 5 UIPE_IMSG CC_RELEASE_IND REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F9620
DCH 5 UIPE_OMSG CC_RELEASE_RESP REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F9629
SPN 911
FLEN 0
INPL NO
CLTP NATL
RLI 8
SDRR NONE
ITEI NONE
MEM AVAIL: (U/P): 2500301 USED U P: 418961 79010 TOT: 2998272
DISK RECS AVAIL: 768
REQ
DCH 5 UIPE_OMSG CC_SETUP_REQ REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D4D71
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:7349433998 NUM PLAN: E164 TON: NATL This is my first test and the DID number is correct
CALLED #:17347185793 NUM PLAN: E164 TON: NATL
DCH 5 UIPE_IMSG CC_PROCEED_IND REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D4EBE
DCH 5 UIPE_IMSG CC_ALERT_IND REF 00000025 CH 2 23 TOD 11:07:10 CK DC1D583E
PROGRESS: INBAND INFO OR PATTERN IS AVAIL
DCH 5 UIPE_IMSG CC_SETUP_CONF REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DBAFC
DCH 5 UIPE_OMSG CC_DISC_REQ REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC277
CAUSE: #16 - NORMAL CALL CLEARING
DCH 5 UIPE_IMSG CC_RELEASE_IND REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC3C0
DCH 5 UIPE_OMSG CC_RELEASE_RESP REF 00000025 CH 2 23 TOD 11:07:24 CK DC1DC3CA
DCH 5 UIPE_OMSG CC_SETUP_REQ REF 00000026 CH 2 23 TOD 11:08:00 CK DC1ED153
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:9433998 NUM PLAN: E164 TON: LOCL "Here is the 911 call and I thinking that not having AC is an issue"
CALLED #:911 NUM PLAN: E164 TON: LOCL
DCH 5 UIPE_IMSG CC_PROCEED_IND REF 00000026 CH 2 23 TOD 11:08:00 CK DC1ED2AC
DCH 5 UIPE_IMSG CC_ALERT_IND REF 00000026 CH 2 23 TOD 11:08:02 CK DC1EE44D
DCH 5 UIPE_IMSG CC_SETUP_CONF REF 00000026 CH 2 23 TOD 11:08:04 CK DC1EFD7B
DCH 5 UIPE_OMSG CC_DISC_REQ REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F952A
CAUSE: #16 - NORMAL CALL CLEARING
DCH 5 UIPE_IMSG CC_RELEASE_IND REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F9620
DCH 5 UIPE_OMSG CC_RELEASE_RESP REF 00000026 CH 2 23 TOD 11:08:24 CK DC1F9629
SPN 911
FLEN 0
INPL NO
CLTP NATL
RLI 8
SDRR NONE
ITEI NONE