911 calls

[lhiraman]

Hello,
On our 4000 v5 PBX users are calling 911 in error. In order for us to access an outside line, we have to dial 9. It seem that people are dialing 911, is there a way to change the outside access from 9 to something else? If so, where in assistant?

Thanks!

 

[sbcsu]

Yes, possible but not something that could be done easily via the assistant.
You need the help of someone who is familiar with the comwin interface.

 

[lhiraman]

So what can be done to change it via expert mode?

 

[sbcsu]

All of the LDPLN have to Regenerated then deleted.
0 or other code has to be added to be the same as 9 currently is.
Then the LDPLN's need to be re-added with the new code instead of 9

 

[donb01]

What we did in our hospital is took 911 out of our dial plan and replaced it with 9-911. It was a natural transition because they are already used to dialing 9 for an "outside" call. It still happens occasionally that someone dials 9-911 by accident, but it isn't very often. All of our policies and training materials were changed to reflect 9-911 10+ years ago. It also cut WAY down on the patient's kids making prank calls to 911. Back when we had our own ambulance service and paramedics I had it redirected to them, but after we spun off that division I got rid of it completely.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[lhiraman]

Donb01, I believe that we have both 9-911 and 911 in our dial plan. Is there a way to add wait time? Under outdial rule, I see there is 9-w-11 and also 9-w-911, if this was changed to adding another W would that help?

 

[donb01]

I believe the W stands for "wait for dial tone" and as soon as it sees the dial tone it moves on. I'm not sure if a second W would affect anything because the condition has already been met, or it might throw a syntax error.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

You could specify a wait time in an outdial rule (LODR) that would be specific to your requirements