Have customer that is having a probelm with employess calling 911 (?). So he changed the system to require an 8 for an outside line. Now he has a problem when 811 is dialed it actually calls 911. Is there anything I can do to help this guy other than having him teach his employess about proper dialing technics? Thanks.
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911 calls
- Thread starter CIDCrane
- Start date
amriddle01
Programmer
If that's the case the shortcodes are configured to make it dial 911 instead of 811. What are your Dial shortcodes (in system and ARS)
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
- Thread starter
- #3
amriddle01
Programmer
Afraid not, that's often asked on here. You can capture who's doing it with Delta server or system status.
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
your customer doesn't give you access????
tell them to go somewhere else, how do they expect to get service if they deny you access maybe they are OK with a netmeeting instead.
if they dial 811 and go to 911 then there is either a shortcode in the ARS
11
dial
911
line ID whatever
that needs to be deleted or somebody put in a system shortcode
811
dial
911
Line ID whatever
which is just as stupid
if you want to be nasty have them write down all system and ARS shortcodes and email it to you then you can see what is happening
Joe W.
FHandw., ACS
If you can't be good, be good at it!
tell them to go somewhere else, how do they expect to get service if they deny you access maybe they are OK with a netmeeting instead.
if they dial 811 and go to 911 then there is either a shortcode in the ARS
11
dial
911
line ID whatever
that needs to be deleted or somebody put in a system shortcode
811
dial
911
Line ID whatever
which is just as stupid
if you want to be nasty have them write down all system and ARS shortcodes and email it to you then you can see what is happening
Joe W.
FHandw., ACS
If you can't be good, be good at it!
Crane......As I mentiond to Puter, try sending the customer a copy of TeamView. (Free on the net) Run it on the PC running Manager and your remote PC, and trap everything you need! TeamView will allow you to navigate the PC via remote and it also gives the customer the power to let you in when "they" run the program to allow you in. They're in control and it is totally safe. I have used it for a few of my accounts where their corp IT people wouldn't give me VPN access. Its smooth and goes through any fire wall.
Lord
Lord
- Status
