911 calls 1

[konchamp]

we're a hospital and many times patients end up accidently calling 911, however it shows up as the hospitals main number. The local Police Dept. has asked us to take care of it. This has been an ongoing problem. I'm guessing they forget they already dialed 9 and press it again. Then try to dial a long distance number or whatever....Anyone have any ideas?

Option 61C

 

[pbxn]

May be wrong. But couldn't you control patient rooms by ncos or something so that if they do hit 911 it automatically points to the receptionist, and allow just key personal to make those calls?

 

[konchamp]

I wanted to do it that way but in a crazy situation it would be an issue if we had 911 calls blocked. How could i find out who dialed the 911 call?

 

[pbxn]

Do you have something like OTM?

 

[PERRYPJ]

ESN OPTION OR CDR

OLD ROLMEN WORKING ON NORTELS

 

[konchamp]

I'm on MAT remember that? lol, and I have an MDR2000 but its a pain to get it to run....

 

[acewarlock]

It is against the law to block a 911 call.

 

[konchamp]

thats what I thought, thats why they even have it on all cell phones

 

[pbxn]

But if you have 911 telling you to fix a problem, and you just point those digits dialed to a responsible person say hospital security, who then will make the determination whether 911 should be called is that still technically blocking it?

 

[jamie2]

Go look on Ghtrout.com, Gene has a document called 911_misdials that may fix this issue for you. Remember to test it carefully.

 

[NorstarOption]

I would setup OSN that will notify a phone if 911 is dialed.

 

[jgideon]

Or upgrade your trunking so a specific DID is transmitted to the PSAP. If you use PRI for oubound 911 calls, that's the least expensive way. Other option would be CAMA trunks, but that gets expensive. See if your LEC offers a PS/ALI product which would allow you to have the PSAP identify floor/room/bed

 

[GHTROUT]

From my site - however I don't takc credit for dreaming it up...


911 misdials occur when a user is attempting to dial a 1+Area Code call and inadvertently dials two "1"s after the 9 for an outside line. Since the attempt was to call an 11 digit number, the user keeps dialing after the 911 digits and hopes to reach their party. The 911 center answers and the users hangs up.

With the method shown in the SPNs above, the digits following 9,911 or 9,11 match the SDRR DENY digits and the call is blocked.

If the user simply dials 9,911 or 9,11 and waits, no further digits exist to activate DENY and the call is connected to the 911 center.

Test this out on your switch. There is a slight delay before ringing 911...to me it is worth it.

>ld 90
ESN000

FEAT net
TRAN ac1
TYPE spn

SPN 911
FLEN 4
ITOH NO
RLI (The RLI for SPN 911)
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9
SDRR DENY CODES = 10
ITEI NONE




FEAT net
TRAN ac1
TYPE spn

SPN 11
FLEN 3
ITOH NO
RLI (The RLI for SPN 11)
DENY 0
DENY 1
DENY 2
DENY 3
DENY 4
DENY 5
DENY 6
DENY 7
DENY 8
DENY 9
SDRR DENY CODES = 10
ITEI NONE

~

http://www.GHTROUT.com/

 

[jamie2]

You site is very valuable or this stuff would be shoved in the back of our head and forgotten. So you have a star on me GH!

 

[wichie13]

Change your access number to 8 from 9.

Wichie

 

[konchamp]

ok, i went and did an LD 90 just to see whats in there already....

SPN 911
FLEN 4
ITOH NO
RLI 5
SDRR NONE
ITEI NONE

I tried doing a chg and it gave me some ESN007 after I typed in RLI 5.....I couldn't get any further...

 

[acewarlock]

Why and what LD did you type RLI 5?

 

[konchamp]

I got it!!! It works great.....

Thanks to GHTROUT!!!!!