911 Calls and CLID setup

[hollandho]

Hello all: I am trying to understand how each line in the CLID works as well as set up the scenario where if we make a 911 call the number 2250102 displays and when we call any other number, our main number of 7386400 displays. We have several buildings all over the city but the powers that be want only our main number displayed except for 911 calls. My issue right now is that when I make a call to my cell or home, only 6400 displays. I want to see 7386400. I have not yet verified that the 911 side works properly. I will do that after I get this side working.
Here is a copy of the CLID I am playing with. Our production CLIDs are pretty much the same.


ENTRY 9
HNTN 613
ESA_HLCL 2250102
ESA_INHN YES
ESA_APDN NO
HLCL 7386400
DIDN NO
HLOC
LSC
CLASS_FMT DN

Am I at least on the right track ?

Thank you in advance

 

[jsty]

Do you have the E911 feature package ?

 

[hollandho]

Jsty: Here are all the packages we have> I see nothing specific for E911.

>ld 22
PT2000

REQ prt
TYPE pkg
OPTF 1
CUST 2
CDR 4
CTY 5
RAN 7
TAD 8
DNDI 9
EES 10
INTR 11
ANI 12
ANIR 13
BRTE 14
DNDG 16
MSB 17
SS25 18
DDSP 19
ODAS 20
DI 21
DISA 22
CHG 23
CAB 24
BAUT 25
CASM 26
CASR 27
BQUE 28
NTRF 29
NCOS 32
CPRK 33
SSC 34
IMS 35
UST 35
UMG 35
ROA 36
NSIG 37
MCBQ 38
NSC 39
BACD 40
ACDB 41
ACDC 42
LMAN 43
MUS 44
ACDA 45
MWC 46
AAB 47
GRP 48
NFCR 49
ACDD 50
LNK 51
FCA 52
SR 53
AA 54
HIST 55
AOP 56
NARS 58
CDP 59
PQUE 60
FCBQ 61
OHQ 62
NAUT 63
SNR 64
TDET 65
NXFR 67
HOT 70
DHLD 71
LSEL 72
SS5 73
DRNG 74
PBXI 75
DLDN 76
CSL 77
OOD 79
SCI 80
CCOS 81
CDRQ 83
TENS 86
FTDS 87
DSET 88
TSET 89
LNR 90
DLT2 91
PXLT 92
SUPV 93
CPND 95
DNIS 98
BGD 99
RMS 100
MR 101
AWU 102
PMSI 103
LLC 105
MCT 107
ICDR 108
APL 109
TVS 110
TOF 111
IDC 113
AUXS 114
DCP 115
PAGT 116
CBC 117
CCDR 118
EMUS 119
PLDN 120
SCMP 121
FTC 125
BKI 127
DTI2 129
TBAR 132
ENS 133
FFC 139
DCON 140
MPO 141
ISDN 145
PRA 146
ISL 147
NTWK 148
IEC 149
DNXP 150
CDRE 151
FXS 152
IAP3P 153
PRI2 154
ACNT 155
THF 157
FGD 158
NAS 159
FNP 160
ISDN_INTL_SUP 161
SAR 162
MINT 163
LAPW 164
GPRI 167
ARIE 170
CPGS 172
ECCS 173
AAA 174
NMS 175
EOVF 178
HVS 179
DKS 180
SACP 181
VNS 183
OVLP 184
EDRG 185
POVR 186
SECL 191
ORC-RVQ 192
IPRA 202
XPE 203
XCT0 204
XCT1 205
MLWU 206
NACD 207
HSE 208
MLM 209
MAID 210
VAWU 212
EAR 214
ECT 215
BRI 216
IVR 218
MWI 219
MSDL 222
FC68 223
M911 224
CWNT 225
MSDL SDI 227
MSDL STA 228
SSAU 229
BRIT 233
FCDR 234
BRIL 235
MCMO 240
MULTI_USER 242
ALRM_FILTER 243
SYS_MSG_LKUP 245
VMBA 246
CALL_ID 247
M911 ENH 249
DPNA 250
SCDR 251
ARFW 253
PHTN 254
ADMINSET 256
ATX 258
CDRX 259
QSIG 263
REM_IPE 286
NI-2 291
MAT 296
MQA 297
CPP 301
QSIGGF 305
CPRKNET 306
PAGENET 307
CPCI 310
NGCC 311
TATO 312
OPEN_ALARM 315
QSIG-SS 316
QTN 321
NGEN 324
RANBRD 327
MUSBRD 328
ESA 329
ESA_SUPP 330
ESA_CLMP 331
CNUMB 332
CNAME 333
NI-2_CBC 334
MEET 348
MC32 350
DBA 351
FDID 362
NMCE 364
STS_MSG 380
CDIR 381
VIRTUAL_OFFICE 382
ATAN 384
NI2NAME 385
M3900_PROD_ENH 386
VIR_OFF_ENH 387
ACDE 388
UUI 393
OAS 394
ICON 397
PCA 398
H323_VTRK 399
LOCX 400
PVQM 401
SIP 406
CAC 407

END

 

[acewarlock]

Post the TNB of the phone you are using to make this test.

 

[hollandho]

to acewarlock: here is the tn and even though it doesn't make a difference this is a nortel 1120 phone.

DES 1120E
TN 156 0 02 11 VIRTUAL
TYPE I2002
CDEN 8D
CTYP XDLC
CUST 0
ZONE 000
FDN 6600
TGAR 0
LDN NO
NCOS 3
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBA WTA LPR PUA MTA FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POA DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICA NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 6600
LHK 3
LPK 5
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 266 9
CPND
NAME JACK DROOG
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 MCR 263 1
CPND
NAME IT HELPDESK
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6600
17 TRN
18 AO6
19 CFW 16 96138890561
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[johnpoole]

your using clid table 9, and it's set up right.. i ASSUME your going out on a pri? ld 96 enl msgo 1..

that turns on display of outbound msgs on dch 1.. now make the call so you can see what your sending.. the number you see on your cell may not be the number you are sending your provider, and it may not be the number the provider is handing off to the cell.. long shot? do you have your 4 digit ext in your speed dial on that cell.. when i get a call from anyone in my cell speed dial, it displays the name.. not the clid.. so when i get a call from home, call displays (darling wife).. if i had named that entry 4444, i would just the the ext..

john poole
bellsouth business
columbia,sc

 

[marcuspb]

It looks like you do have the Enhanced 911 feature. If you follow the NTP's on setting this up it is really simple to setup and you can pick a station within each switch that will recieve an onsite notification of who dialed 911. (This is really a nice feature since some cities will start billing you after so many 911 hangups, this way you can dial the extension and find out if it was an actual emergency or just a mis-dial and if needed head off the Police and Fire departments)
It can also override your CLID table and push out the actual set that dialed 911, that way 911 can call the exact DID that dialed 911.

 

[marcuspb]

Almost forgot, Telco can also have thier switch override all of your settings and push out either a predetermined number or the actual pilot number of your DID's etc.

Learned that lesson the hard way. We kept trying to get all of this setup and no matter what we did 911 dispatch kept seeing an off the wall number pushed out to them.
We finally determined that the CO was scrapping our CLID on 911 calls and inserting an old BTN.

 

[rstew3]

You have to create the ESA config in LD 24 in order for the system to recognize the 911 call and use the ESA entries in the CLID table.

LD 24
REQ: new
TYPE: ESA
CUST: 0
ESDN: 911 (Emergency Service DN to call)
ESRT: x (whatever route you want the call to go out on)
DDGT: 911 (Dialed Digits)

 

[hollandho]

For JohnPoole - you were right about the speed dial on my cell. Once I removed it the proper number was displayed. Do I feel dumb. I called the 911 office after fixing my cell and they tell me that I am displaying the same number to them as my cell. I am still using the CLID from top of this post.

To Marcuspb - before I do anything else as I am not feeling comfortable on this, I am going to call our provider. We use Telus but would it be them or Ma Bell that would override our CLIDs. Also could you tell me which NTP I would look at to set up onsite notification for this.

To rstew3 - which LD would I use to look at my current ESA setup, again I will wait to here back from our provider before attempting anything else.

So far - Thanks to you guys - you are all amazing. I will post my findings as this goes on.

 

[rstew3]

You can view the current ESA config in LD 24 as well>

LD 24
REQ: PRT
TYPE: ESA
CUST: X

Also, NTP 553-3001-313_3.00 tells all about Emergency Services Access.

 

[hollandho]

To All: I have been told by our provider that we are "missing" items out of our BARS/NARS. This is what is causing the ESA HLCL to display the wrong number. For a fee this will be fixed for us. Hopefully I will get the exact information on what we are missing and I will post this back out here. Thanks to all who posted to this. I have learned a fair amount on this issue