911 Call Routing 3

[jimmyjim]

Our company used to be able to place 911 calls directly, without having to dial the access code. I recently made some changes in the ars table to allow some area codes that start with 9 and to deny other 900 type numbers not needed. Ever since then, to dial 911 emergency services, we have to dial the access code first (in our case 8), then 911. How can I go back and reset the 911 ars to the way it was before? I have tried every route pattern to assure the COR's match, yet it still denies the call. The Call type is set to hnpa (local calls). Does that matter? Please advise. Thanks in advance for any advise! Look at me now, I created a mess and don't know how to fix it

 

[Phoneman2]

If you go back and put 911 on a ars line and give it a route to an outside trunk.


900 deny
90x long distance trunk
911 local trunk
91x long distance trunk
9xx long distance trunk
Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[RTMCKEE]

call type should be svcl.

Min 3 Max 3

RTMCKEE

 

[heyitsthephoneguy]

Since he has to dial an 8 to access the ARS tables, wouldn't he need to use ARS digit conversion to add an 8 to the 911 dialstring? Then change the 911 ars analysis entry to a route pattern which routes over a local trunk with an FRL of 0?

 

[jimmyjim]

First of all, thanks for the responses. I think I am getting closer. Please help me fill in the blanks on the ch ars digit 911 page. Matching Pattern _____ Min___ Max___ Del___ Replacement String___ Net (options are aar/ars/ext)____ Con (y/n)___
I have tried a couple different scenarios on this page and still can't get it to go out. I have the ars table set with a route pattern that has the FRL of 0 and still no luck. Hmmm...

 

[heyitsthephoneguy]

My guess....

cha ars digit

Matching Pattern : 911
Min : 3
Max : 3
Del : Blank
Replacement String : 8911
Net : ARS


Then make your ARS route 911 with min & max of 3 to a route pattern which has a local trunk group, and FRL of zero and everything else blank.

In my theory it should work.

 

[Phoneman2]

The higher the FLR number, the less restriction it has getting through to a trunk. The range is 1-7 7 being to highest level Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[cyberon]

jimmyjim,
In your original request you stated, "Our company used to be able to place 911 calls directly, without having to dial the access code" does this mean you did not have to dial 8 before the 911?

 

[RTMCKEE]

I think "itsthephoneguy" has it right except you need to del 3 digits.

Basically your telling it when this patter shows up delete it, and insert these digits instead and send it to the ars table.

On our switch we use 9 to get an outside line, and in our digit conversion we have

11 min 2 max 2 del 2 insert 911 ars.

Although this is not telling it to dial 9911? I havent tried dialing just 911 from our switch since I been here, but at my old job it did have the ars conversion ads 9911 Or in your case 8911 as itsthephoneguy said.

Hope this helps. In any case I think you need to delete all the digits from the original string (i.e. 11)

RTMCKEE

 

[jimmyjim]

In replay to cyberon's questions, yes, before my changes a caller did not have to dial the 8 to get 911 to go out. Now, we do. I tried heyitsthephoneguy's ars digit conversion with no success. I'll try it again and tell it to delete the 3 and see what happens. Keep the thoughts coming, I sure appreciate the help!

 

[netcon1]

First of all, is the 8 access code the same code for the first trunk group in the outgoing route pattern, or is it for another trunk group access code?. (list trunk)

Second is this over PRI or copper? Sounds like copper.

Third the Route FRL should be 0 to allow all FRL's greater than 0 out through that route.

Below is a sample of one that works and includes digit manipulation in the second part(not conversion to send out 911 as well as 9911)
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 9

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
9 7 7 p1 hnpa n
9 11 11 1 locl n
905 10 10 p1 hnpa n
911 3 3 10 svcl n
976 7 7 deny hnpa n


display route-pattern 10
Pattern Number: 10

Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 2 0 905 3 1 user
2: 1 0 905 3 1 user
3: 3 0 905 3 1 user
4: 4 0 905 3 1 user
5: user
6: user



display ars analysis 11 Page 1 of 2
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 9

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
11 2 2 9 svcl n
120 11 11 p4 fnpa n

display route-pattern 9
Pattern Number: 9

Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 2 0 905 3 1 9 user
2: 1 0 905 3 1 9 user
3: 3 0 905 3 1 9 user
4: 4 0 905 3 1 9 user
5: user
6: user

Does this help?

Netcon1
(Mark if useful!!)

 

[netcon1]

Also to make the previous post work, remove the following stuff.

"Please help me fill in the blanks on the ch ars digit 911 page. Matching Pattern _____ Min___ Max___ Del___ Replacement String___ Net (options are aar/ars/ext)____ Con (y/n)___"

I never liked that digit form...

Netcon1

 

[cyberon]

jimmyjim,

If you would like to continue dialing the '911' without using the ARS Access Code (8) then you need to visit the dial-plan. It appeared you originaly had some routing in place such as a VDN.

As for the 8 911 option, the information you have already been provided should have allowed you to reach the 911 service. If it has not then the best option is to start over with the troubleshooting.

Check list-
1)COR of Extensions and Trunks
2)FRL of Route-Table (Partition-route-table if it applies)
3)ARS Analysis and ARS Digit Conversion

 

[jimmyjim]

Again, thanks for the comments. I have tried everything except the dial plan option. I do have it working by dialing 8911, but not 911 directly yet. I will see if somewhere in the dialplan I can make it work. Appreciate the support!

 

[heyitsthephoneguy]

I gave you a star for finding my error...

"On our switch we use 9 to get an outside line, and in our digit conversion we have

11 min 2 max 2 del 2 insert 911 ars.

Although this is not telling it to dial 9911? "

The 9 you dial to access ARS becomes obsolete to the dialstring. The 9 is a FAC for ARS. When you dial 9, the switch then monitors your dialstring. When you dial 11, the switch then the conversion changes your dialstring to 911 and uses the 911 entry in the ARS table.

Thus, the dialstring sent to the trunk is 911, not 9911.

 

[jimmyjim]

Well, for the moment, I have come up with some what of a clunky solution. I simply created an extension 911, put a phone directly on the 110 block, forwarded that phone to 8911, went back in and gave the 911 extension an X port, and took the wires off the block. It works for a temp solution. I called it Emergency Call Forwarded for the benefit of those with display phones. I have tried all the above solutions and non seem to let the call go through. On the last thread from heyitsthephoneguy, I noticed you have the min set at 11 and the max at 2. When I tried this earlier, I get an error message saying minimum can't exceed max. Any thought on that?

 

[RTMCKEE]

went back and looked, we have one system that is set up to dial 8 for an outside line.

I think you answered the question though when you said you set up a station as 911. My guess is that is the problem. In all our switches we have 4 digit extensions, but in your dial plan you would have to have 9 set up as 3 digit exenstions?

Try not having any entries in the 9 row for the dialplan and I'll bet you will get this to work. If the switch thinks its an extension it wont send it to the ars.

Note: you will need to remove all 9XX extensions to change the dialplan.

RTMKCEE

heyitsthephoneguy, thanks for the star!

 

[jimmyjim]

Tried this, but got error message saying Second table has to be deleted before first. I don't have anything in the second table. don't understand this message. You guys know what you are talking about, for sure and I am so close I can feel it, but just not happening yet. May have to break down and have AVAYA vendor take a look at it later.

 

[cyberon]

display second-digit 9, is there any entries?