chaunymony
Programmer
Hi,
Got a question on shooting voicemail to a 3rd party provider. System currently at 9.1.4. What I have is a Server Edition and an Expansion. All extensions are on the Server Edition. Expansion is linked to 3rd party voicemail via E1 QSIG trunk. I have a shortcode, we will call 2300, that is setup on the Server Edition as:
2300/Dial/2300/99001 (99001 is the SCN to the Expansion)
At the expansion I then have:
2300/Dial/./3 (3 is the outgoing Line for QSIG)
When dialing 2300 from an extension the 3rd party VM picks up fine. I have voicemail unchecked on user tab and forward on no answer and busy set to 2300. Issue I'm having is when you dial a users extension and it goes to the forward on no answer/busy the system is sending the original dialing extension to 2300, not the called extension.
Example: 5800 calls 5801. When 5801 doesn't answer I'm then seeing the system send 5800 to 2300, not 5801 to 2300 so the 3rd party voicemail is going to the calling parties voicemail box, not the called parties voicemail box.
I'm guessing I need a character in my shortcodes to send that called parties extension across the QSIG, not the calling? Not sure what that would be though and am guessing someone on here has tackled this before?
Thanks in advance!
ACSS-SME
ACIS-SME
Got a question on shooting voicemail to a 3rd party provider. System currently at 9.1.4. What I have is a Server Edition and an Expansion. All extensions are on the Server Edition. Expansion is linked to 3rd party voicemail via E1 QSIG trunk. I have a shortcode, we will call 2300, that is setup on the Server Edition as:
2300/Dial/2300/99001 (99001 is the SCN to the Expansion)
At the expansion I then have:
2300/Dial/./3 (3 is the outgoing Line for QSIG)
When dialing 2300 from an extension the 3rd party VM picks up fine. I have voicemail unchecked on user tab and forward on no answer and busy set to 2300. Issue I'm having is when you dial a users extension and it goes to the forward on no answer/busy the system is sending the original dialing extension to 2300, not the called extension.
Example: 5800 calls 5801. When 5801 doesn't answer I'm then seeing the system send 5800 to 2300, not 5801 to 2300 so the 3rd party voicemail is going to the calling parties voicemail box, not the called parties voicemail box.
I'm guessing I need a character in my shortcodes to send that called parties extension across the QSIG, not the calling? Not sure what that would be though and am guessing someone on here has tackled this before?
Thanks in advance!
ACSS-SME
ACIS-SME