9.1.5 Hunt Group Missed Calls

[liquidshokk]

Upgraded from 9.0.4 to 9.1.5 last night and now all huntgroup calls log as a missed call on all group phones other than the one that answered the call. Log missed calls was enabled, however I have disabled and it is still happening. Is this just the way it is on 9.1??

 

[Lodde]

I have also had a customer complaining about this after upgrade to 9.1.5

 

[liquidshokk]

Surely this would be obvious when they rigorously test a new version??

 

[amriddle01]

That's the problem, they don't really "rigorously test a new version", a lot of the beta testers pulled out when Avaya insisted you put IPOSS on your demo kit and gave nothing in return for your time and efforts to test it. Also there is no official process of testing when you do get the beta version, it's pretty much up to the testers what they test and how they test it etc

 

[liquidshokk]

Do they not realise the grief we get from customers when things go wrong after an upgrade!?

 

[amriddle01]

Yes, I don't think they really care as long as they've had their money. When I beta tested releases and raised bugs I found some of them where still in at GA. So they will release with X amount of known issues to meet a deadline or just say the bugs are design intent even though that's ridiculous.

Also if they found a bug you raised was also in a previous version that's already in GA, they tell you they can't do anything and you have to raise it under IPOSS

 

[IPGuru]

Surely this would be obvious when they rigorously test a new version??

This issue has occored on may releases of IP office firmware.

Avaya try to be an environmenatly friendly coumpany so try to recycle old bugs rather than generating new ones. it seems that each release has at least one previously eradicated issue re-introduced.

Either that or there unit tests are woefully inadequate.




Do things on the cheap & it will cost you dear

 

[FordITGuy]

We have also experienced the same problem yesterday after upgrading to 9.1.5. Log missed hunt group calls was enabled, and after turning the feature off and Merging, no difference.

Question, did anyone try a reboot of the IPO after turning off logging for hung group calls to see if that will make the feature turn off?

 

[Westi]

I run my home system on 9.1.5 and I have the calls in the log.

Collective call waiting group

maybe the problem only comes on other types of groups

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[derfloh]

@Westi
I think the problem is that every group member gets the call logs even if the group call log option is disabled under system.

 

[liquidshokk]

Seems that the full SIP address is also being displayed in the call logs!

 

[Mikel82]

I had the same issue when upgrading a customer from 9.1.3 to 9.1.5 with SIP trunks. All the phones in a hunt group would log missed calls. Even the phone that answered the call. Unfortunately, the system was not new out of the box or had IPOSS through Avaya.

I ended up downgrading them back to 9.1.3 to resolve the issue. However, in doing so I lost some programming. I lost the password in their SIP credentials. Luckily, I made a backup of the config before I upgraded them to 9.1.5. I was able to load that configuration and get them working. It was after hours & we did not setup this system to start with & the are no records of the SIP password.

I did notice that on the original 9.1.3 config even though the "log hunt group box" is checked on the system - telephony tab the phones were NOT logging hunt group calls. This must be a bug in 9.1.3 or possibly in an earlier version. This system at one time was a release 8.?. It has been maintained by a non - Avaya tech & we do not know if it was upgraded correctly in the past.

Hope this helps & Good Luck.

If your not going to it right don't bother doing it at all!

 

[cdemay]

I had the same problem after upgrading to 9.1.5. If you have IPOSS you can open a SR with Avaya and they will provide a patch that fixes the call log issues. 9.1.5.6 is what they provide. I can confirm that it fixes the issues with the call log for hunt group calls.

 

[Mikel82]

cdemay - Did you have SIP trunks in the system?

Thanks,

MikeL82



If your not going to it right don't bother doing it at all!

 

[liquidshokk]

Thanks for confirming,

Anyone having the issue with @ipaddress showing after all of the call log entries after upgrading?!

 

[cdemay]

Sorry. Only used PRIs at this customer. Don't have any info about the SIP trunks.

 

[cdemay]

Here's the release notes for the patch. The patch may fix the @ipaddress being displayed. It's not very specific.

Core Critical Patch to fix:
IPOFFICE-104954 - Multiple Call log issue on IP Office 9.1.5

Other fixes requested/incorporated for which there isn't currently a JIRA:
N/A

CP type:
fix attempt

Base version CP based on:
9.1.5.0 build 145

CP version provided:
9.1.5.6 build 1

CP Issuer:
Mioara Aionesei

Date Issued:
30 december 2015

CP Installation Instructions:
N/A

Other Instructions:
N/A

Diagnostic Prints Added:
N/A

SysMonitor Options To Be Enabled:
N/A

Things To Test/Check:
Missed calls are displayed properly.

Summary of changes:
Changes to display missed calls correctly.

 

[snowman50]

I have search the Avaya site for this patch and cant find anything.

Can you give me the link to download this.

I am having the same problem and need the fix.

 

[njd3vil]

Snowman,

This patch is not public. I had the same issue with call logs after the 9.1.5 upgrade. You need IPOSS and you need to open an SR with Avaya. However, I believe 9.1 Service Pack 6 will be released 2/26/16 that will have this fix included as well.

 

[snowman50]

Thank you

That's why I couldn't find it.

I must ask my tier 3 support to see if they can get it.