Has anyone ever had all the hunt groups disappear in programming?
I had a client say they could not receive any calls but could make calls. I go check it out and all the hunt groups were gone, the system showed 0 hunt groups.
So naturally my incoming call routes pointed to a non existent group since they were gone . The only thing missing was the hunt groups all other programming was intact. I just uploaded a config from the last time I was on site and all was back to normal. System has embedded voicemail and Group mailboxes still had greetings and no messages were lost once I put the old config back in.
I checked the audit trail and I was the last user logged in and that was in April of 2016. The audit trail shows a warm reboot the night before the trouble started. I would venture to guess that it lost something in the config when it had its random reboot.
I took the system up to 9.1.8.0, but I have never seen this and was wondering what you guys think.
I had a client say they could not receive any calls but could make calls. I go check it out and all the hunt groups were gone, the system showed 0 hunt groups.
So naturally my incoming call routes pointed to a non existent group since they were gone . The only thing missing was the hunt groups all other programming was intact. I just uploaded a config from the last time I was on site and all was back to normal. System has embedded voicemail and Group mailboxes still had greetings and no messages were lost once I put the old config back in.
I checked the audit trail and I was the last user logged in and that was in April of 2016. The audit trail shows a warm reboot the night before the trouble started. I would venture to guess that it lost something in the config when it had its random reboot.
I took the system up to 9.1.8.0, but I have never seen this and was wondering what you guys think.