8604 Failed to start backup.

[groovin]

I am running Brightstor Arcserve v9 and the backups of our SQL server usually go off without a problem. We have the SQL agent installed and we have not made any configuration changes or user/password changes to any accounts. Once in a while, a backup will come back with job status failed with E8604 in the logs. Here is what brightstor pops up when I examine the log entry:
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Error 8604
8604 Failed to start backup. (DBNAME=object name, EC=error message/code)

Module:
Backup Agent

Reason:
Failed to start backing up an object (DBNAME=object name) since:

1. Backup Agent failed to put a backup object in a backup mode or
2. The security for Backup Agent doesn't have enough privilege to precede a backup.
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I dont think it's #2 since backups work on other days.

anyone have any ideas or can point me in the right direction? Many thanks

 

[vschumpy]

err you gave us the generic error message - we would need the specific error message to take a guess E8604 is quite a common error message - the EC= bit may give you more of a hint as to what the problem might be.

 

[groovin]

oops, sorry, yeah it did lack alot of info...

Heres from the brightstor activity log:
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Failed to start backup. (DBNAME=dbase, EC=server:Backup Agent Error - (73) "SQL Server error. Please cehck the log file DBASQL.LOG".)

Failed to start backup. (DBNAME=dbase, EC=server:[SQL Server] szSqlState=37000,fNativeError=3013, errMsg=[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.)
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Here is snippet from dbasql.log on the database server:
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8/23/2005 23:21:19.406 DSABeginBackup(): Entering for dbase
8/23/2005 23:21:19.437 Database dbase in Backup Mode
8/23/2005 23:21:19.468 DSABeginBackup(): passing stripenum = 1
8/23/2005 23:21:19.515 get_dumpload_unit(): Got BackupId = 0 for
8/23/2005 23:21:19.546 sql95_db_begin_backup(): stripenum passed = 1, stripenum obtained = 1,backupid = 0 for DB =
8/23/2005 23:21:19.734 DSABeginBackup(): OK
8/23/2005 23:21:19.781 DSABeginBackup(): Leaving for dbase
8/23/2005 23:21:20.0 backup database [dbase] to virtual_device = 'DBASQL_DB_dbase_PID221TID667BID0TS-882311687VD0' WITH BLOCKSIZE=65536, BUFFERCOUNT=1, MAXTRANSFERSIZE=2097152
8/23/2005 23:21:20.46 sql_dump_db(): SQLExecDirect failed for DB = [dbase]. Error = -1

8/23/2005 23:21:20.93 sql_dump_db(): SQLExecDirect failed for DB = [dbase]. Error = [SQL Server] szSqlState = 37000,fNativeError = 3013, errMsg = [Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.

8/23/2005 23:21:20.140 [Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.
8/23/2005 23:21:20.171 sql_dump_db(): sqlexec is DONE for DB = [dbase]

8/23/2005 23:23:20.0 sql95_db_readSQL():VDS::GetConfig fails for . Error = x80770003

8/23/2005 23:23:20.46 Last error in queue = [SQL Server] szSqlState = 37000,fNativeError = 3013, errMsg = [Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP DATABASE is terminating abnormally.
8/23/2005 23:23:20.218 DSAEndBackup(): Entering for dbase
8/23/2005 23:23:20.250 Database dbase removed from Backup Mode
8/23/2005 23:23:20.281 sql95_db_end_backup(): Close the device set hr=0
8/23/2005 23:23:20.312 release_dumpload_unit(): Released BackupId = 0 for [dbase]
8/23/2005 23:23:20.359 DSAEndBackup(): Leaving for dbase
8/23/2005 23:23:20.390 SQL Server error. Please check the log file DBASQL.LOG
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