855 Toll Free issue in BARS 4

[KCFLHRC]

I got a trouble ticket on users that cant dial 855 area code. This is a fairly new toll free area code. These toll free calls go out their local COT route which is copper trunks. I have nailed down the issue but was hoping their was an easier solution. The users with this issue are TLD in CLS. If I make them UNR the call goes out. I have 855 built as an NPA just like 800 but 800 works. I changed 855 to an SPN and still have the same problem. It's like this 4.5 system doesn't know that 855 is toll free. Any ideas?

 

[telebub]

I thought TLD blocked all 1+ numbers, including 1800? I'm wondering how 1800 is working. I'm gonna make my phone TLD and test.

 

[telebub]

Made my phone TLD and nothing 1+ worked, including 1800. I received ERR404 which states "No default tree exists". Do you have some sort of tree built in LD 49 and 1855 has to be added?

 

[telebub]

Go to LD 49 and PRT, FCR, and see if you have any CRNO tables built that would explain your issue.

 

[GHTROUT]

Look in FCAS to see if you find 1800






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[GHTROUT]

Well, maybe not FCAS, I like FCR better. But if there is an FCI that would be a clue

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[KCFLHRC]

There are FCR entries. Not sure I understand how those work. Here they are.

>ld 49
DGT000
MEM AVAIL: (U/P): 2773510 USED U P: 198083 75830 TOT: 3047423
DISK RECS AVAIL: 1152
REQ prt
TYPE fcr
CUST 0
CRNO

CRNO 0
INIT DENY

CRNO 1
INIT DENY
ALOW 1866
1877
188
1800
10102220
10102880
10103330
284
288
575
617
632
649
724
911
0

CRNO 2
INIT ALOW
DENY 1809
1800
1900
575
632
649
976

CRNO 3
INIT DENY

CRNO 4

CRNO 5

CRNO 6

CRNO 7

CRNO 8

CRNO 9
INIT ALOW

MEM AVAIL: (U/P): 2773510 USED U P: 198083 75830 TOT: 3047423
DISK RECS AVAIL: 1152
REQ CH0600
REQ
AUD000

 

[KCFLHRC]

I added 1855 to CRNO 1 and it works. I have never used ld 49 but I appreciate all the help. This one had me going.

Thanks guys

 

[KCFLHRC]

How does this FCR table relate to my phones or trunks?

 

[telebub]

I'm in the same boat as you on this. I knew about these tables but have never configured them. Best I can tell, these have to do with the CLS of the set.

I know if you have a CLS of CTD and try to make a toll call using the Route ACOD rather than BARs, you get the same ERR404 message stating "default tree doesn't exist".

I've just never took the time to build a CRNO table and play with this "feature".

 

[KCFLHRC]

I found all the info in the Feature Guide under New Flexible Code Restriction. I have never seen this used before. Learn something every day.

Thanks for pointing me in the right direction.

 

[chrismartin4u]

I think this problem is related to some technical issue which mainly occurs when toll free number don’t allow a call from a particular region or device. So I think this area code applies these privileges for your numbers.