I have an KX-TA824 that was set up "plain vanilla" (accepted all defaults in quick setup). All CO lines are set to normal mode. If no one picks up, we want the carrier voice mail to pick up and take a message.
Initially all worked fine, but one day, the DISA message started answering the CO lines. I've tried resetting (both normal and default, with the terminal program and with the motherboard buttons) but it still happens. Finally, I set all the CO's to DIL to extension 1. Now the DISA no longer answers, but the only extension that rings (as expected) is extension 1.
Can anyone explain why the DISA would pick up when all the lines are set to normal? How can I get the system to go back to its original behavior where all extensions can ring without DISA picking up?
Initially all worked fine, but one day, the DISA message started answering the CO lines. I've tried resetting (both normal and default, with the terminal program and with the motherboard buttons) but it still happens. Finally, I set all the CO's to DIL to extension 1. Now the DISA no longer answers, but the only extension that rings (as expected) is extension 1.
Can anyone explain why the DISA would pick up when all the lines are set to normal? How can I get the system to go back to its original behavior where all extensions can ring without DISA picking up?