824 Backup

[telpro]

Hello,

Ive decided to finally try and back up a large 824 system that I service. I didnt know until recently that it was possible. Im getting close but need some help. I have an 824 DR3 here in the shop. Ive got the RAD not fast rad) connected and can connect to it using NRU11.
I can make changes but the backup and restore function says "connected to system UNKNOWN and that feature is unavailable" I have read that I might need Norstar Manager 3.5 or 3.7. Is this correct? I wasnt able to locate either online (for free).
Any advice? Thanks! Steve

 

[exsmogger]

You can't backup a 824 DR3. The software must be DR5 or higher. The DR3 can be upgraded to DR5 by replacing the ROM insert in the data cartridge. You do need to use Norstar Manager R3.7 (assuming Windows XP) to backup the 824.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[allworxguy]

Yes you need norstar manger not NRU.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[telpro]

Brian, Do you mean replacing the software part of the cartridge? I have thought that the customer data was on the back half (with the backup capacitors that hold the data) and the software was on the front half. I have also thought that you can simply change out the software half to do a seemless upgrade. I think thats what you mean..right?
Any suggestions on getting 3.7?
Thanks for your response!

 

[exsmogger]

Correct. The data is held on the back half as you call it, and the front half is the software. As long as the backup capacitors are good the upgrade is seamless.

I have temporarily put a copy of Norstar Manager on my website.

http://Georgia-Telephone.com/Norstar_Manager_3.7.zip/

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[exsmogger]

Here's the corrected URL

http://georgia-telephone.com/Norstar_Manager_3.7.zip

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[telpro]

Thanks Brian! I got the files you posted. I will find dr5 and give it a try. I will get back to you...

 

[telpro]

The saga continues. I ordered a DR5 module and it appears to not be a DR5 module. My old module said 30MBG06 DR3 under system version. The new one says 30MBE22 (no DR3 or anything afterward). I looked at a chart that indicates its a DR3...DR5 would be 30MV or MU....
Not sure if the chart is correct but I also dont see Log Defaults under General Admin which I think is unique to DR5.
Am I correct that this is NOT a DR5? Thanks!

 

[exsmogger]

30MB is DR3. 30MU or 30MV is DR5. Your vendor is, how should I say, confused?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[telpro]

Thanks! I thought so.

 

[allworxguy]

DR 5 and 5.1 will say it on the cartridge.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[telpro]

Update:
I finally found an actual dR5 module and still no luck. The only change is NOW Norstar Mgr says "You are connected to Modular DR5..Backup and Restore is not supported. Before it said You are connected to UNKNOWN...Backup and Restore is unsupported.

I can still make program changes when connected.

Any suggestions on what to try next?

Thanks!

 

[curlycord]

Why did you label yourself as a "technical user"?
Users dont get that much technical info.

What is the release number of your RAD?

Did you try the older RAD that was meant for your system?.




=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[telpro]

Not sure what you mean by the "user" comment.

As I said, its the RAD not the FASTRAD.

 

[curlycord]

Beside your name, you labelled yourself a technical user instead of vendor or programmer.

Anyway I was asking for the release # not the RAD type....I was heading to a bad RAD but turns out that was first couple releases of FastRad so forget the question.

You may have too early of release of DR5
What is the NT code and release number?


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[telpro]

Thanks. NT5B24CH-93 REL 05C

 

[curlycord]

Should be good then.

-What Windows version are you using?
-In Maintenance get both the SP and RTP codes and post them.








=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[telpro]

Thanks!

SP: 30MUL11 RTP: 30GBG03

Vista sp2 32 bit I know its time for a new laptop! Do you think thats it?

How do I change my "technical user" status? it doesnt show under my profile info.

Steve
Northwest Telecom (Pennsylvania)

 

[curlycord]

Select Contact Us at the far bottom and ask to see if it can be done.

Other way around, its not old enough.
3.5 was for 98 and 95, 3.7 was for XP.....you are beyond that.

Try right click on short cut for NM (or NRU for other systems) and select properties and then the Compatibility tab, choose XP mode.
or
Download XP Mode which runs XP within Vista or Windows 7
I think it was designed for Win 7 but lots of tips to run in Vista out there.

As for NRU with Win7 I thinks its 64 bit only.






=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[telpro]

Thanks again for staying with this!

I tried compatibility mode (XP sp2) and still the same message.

So...if my DR5 is ok...my RAD is ok...my NM 3.7 is ok...then I will see about finding an XP laptop to be sure its not that.



Steve
Northwest Telecom (Pennsylvania)