* 82 on Avaya definity unblock caller ID

[Magillicuddy]

I have a remote office who just migrated to our avaya office, they can not do the *82 feature to unblock the outbound caller id.

I added *82 to the dial plan as a 3 digit FAC code
I put the *82 in the feature access code list
and in the trunk group under per call cpn unblocking code am I am have no success with this.

the remote location is on a g350 with and LSP and co centrx lines where I aded a 9 to the RP's

Is the proper dialing sequence to Dial 9 get dial tone then *82 and the number
Or
Dial *82 then 9 and then the number

any help is greatly appreciated
I know I'm missing something

 

[dufus2506]

Are you trying to unblock the caller ID at the trunk level or at the station level?

If you're trying to unblock caller ID on a trunk call, you would have to make a routing plan change to allow ARS calls that start with *82 to have 10 or 11 digits follow it. Then they system would send the correct digits, and the CO could process the call.



Carpe dialem! (Seize the line!)

 

[Magillicuddy]

ah let me try that

 

[dufus2506]

Oh... incidentally, it would be 9 *82 1 npa nxx extn, or 9 *82 npa nxx extn.

Carpe dialem! (Seize the line!)