I've got a bit of a problem. I'm new to Nortel. Lucent Definity/Avaya Communication Manger for 12 years.
So there's the problem.
My questions are these:
How do I change a station?
This is what is happening. Have an extension (Prime DN) that is a secondary call appearance on 6 other phones. It is set up as an SCR on itself and the other 6 phones. One person per day is assigned to answer this extension on their phone (IT trouble call environment).
I heard that I need to remove the call appearance on the 6 phones for the Trouble Desk extension. Then I need to change the Trouble Desk extension from SCR to MCR. Then put the Trouble Desk extension back on the 6 phones.
Now another question. Currently the Trouble Desk extension is ring no answer. It needs to roll over to voice mail (call pilot) after 4 rings.
And finally, I tried to remove the call appearances on all 6 phones and the XMWK button using the web page. I'm getting an error of 1232. And since then, I can't get to the web page again. The login page comes up, but when I log in using the correct user/password, I get the generic 'The page cannot be displayed'.
There is the Procomm application that I have touched to some degree. And I am comfortable with CLI if necessary.
Thanks to anyone and everyone that helps me through this phase of learning.
So there's the problem.
My questions are these:
How do I change a station?
This is what is happening. Have an extension (Prime DN) that is a secondary call appearance on 6 other phones. It is set up as an SCR on itself and the other 6 phones. One person per day is assigned to answer this extension on their phone (IT trouble call environment).
I heard that I need to remove the call appearance on the 6 phones for the Trouble Desk extension. Then I need to change the Trouble Desk extension from SCR to MCR. Then put the Trouble Desk extension back on the 6 phones.
Now another question. Currently the Trouble Desk extension is ring no answer. It needs to roll over to voice mail (call pilot) after 4 rings.
And finally, I tried to remove the call appearances on all 6 phones and the XMWK button using the web page. I'm getting an error of 1232. And since then, I can't get to the web page again. The login page comes up, but when I log in using the correct user/password, I get the generic 'The page cannot be displayed'.
There is the Procomm application that I have touched to some degree. And I am comfortable with CLI if necessary.
Thanks to anyone and everyone that helps me through this phase of learning.