81c release 5 change station questions

[PBXTech]

I've got a bit of a problem. I'm new to Nortel. Lucent Definity/Avaya Communication Manger for 12 years.
So there's the problem.

My questions are these:

How do I change a station?
This is what is happening. Have an extension (Prime DN) that is a secondary call appearance on 6 other phones. It is set up as an SCR on itself and the other 6 phones. One person per day is assigned to answer this extension on their phone (IT trouble call environment).
I heard that I need to remove the call appearance on the 6 phones for the Trouble Desk extension. Then I need to change the Trouble Desk extension from SCR to MCR. Then put the Trouble Desk extension back on the 6 phones.

Now another question. Currently the Trouble Desk extension is ring no answer. It needs to roll over to voice mail (call pilot) after 4 rings.

And finally, I tried to remove the call appearances on all 6 phones and the XMWK button using the web page. I'm getting an error of 1232. And since then, I can't get to the web page again. The login page comes up, but when I log in using the correct user/password, I get the generic 'The page cannot be displayed'.

There is the Procomm application that I have touched to some degree. And I am comfortable with CLI if necessary.

Thanks to anyone and everyone that helps me through this phase of learning.

 

[Firebird Scrambler]

If you can access the command line TTY programming, then download this useful file

http://www.ghtrout.com/files/Meridian_1_Basic_System_Admin_.zip

It's good at explaining what the functions are.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PRI265]

As long as the phones are not programmed as ACD sets, then you ought to be able to do an Easy Change on them, via the CLI.

REQ: CHG
TYPE: 2616 (or whatever model they are)
TN: 4 1 2 3 (or whatever TN)
ECHG: Y
ITEM: KEY 2 NUL (or whatever key you want to erase (null)
ITEM: [return when done]

After removing all seondary appreances of the trouble desk DN, change the primary from SCR to MCR:

REQ: CHG
TYPE: 2616 (or whatever model they are)
TN: 16 0 0 1 (or whatever TN)
ECHG: Y
ITEM: KEY 0 MCR xxxx (or whatever key you want to change)
ITEM: [return when done]

Then do likewise on the other 6 phone sets, making them MCRs.

In order to make the help desk number roll to voicemail, you will need to go to the set which has the "MARP" ownership of that DN, (which I assume is the one whose primary DN is programmed on Key 0) and change the FDN to the voicemail pilot number, while also making sure the CLS has FNA (forward-no-answer allowed) and MWA (message-waiting allowed) in it:

REQ: CHG
TYPE: 2616 (or whatever model they are)
TN: 16 0 0 1 (or whatever TN)
ECHG: Y
ITEM: CLS FNA MWA
ITEM: FNA xxxx (where xxxx is the voicemail pilot number)
ITEM: HUNT xxxx (if you want the number to roll to voicemail when all MCR appearances are busy)
ITEM: [return when done]

Hope this helps.

 

[PRI265]

Err, the correct command is here:

ITEM: FDN xxxx (where xxxx is the voicemail pilot number)

 

[PBXTech]

So to change the phone extension, I need to know the port (TN) that it is connected to? So in essence, I'm changing the programming on the port (TN) rather than the phone. But yet I need to type in what kind of phone (Type) is connected to said port (TN).
What do I type to get to the 'REQ:'? Is it 'LD 11' or 'LD 20'. What command do I type in to see what the TN is of a Prime DN?

Thanks again.

 

[RickyPone]

Use ld 20.
req=prt
type=dn
cust=0
dn=what you are looking at

 

[RickyPone]

For your changes
req=chg
type=500,2008,2616,3904,etc
echg=yes

 

[PBXTech]

you guys are great. the Nortel is more like true programming.