801 on caller id

[atrust]

I'm getting 801 coming in on the caller ID from all incoming calls. Trunk 1 is where it is coming from. TAC is 801. The format on page 2 on display trunk 1 is set at blank. Shouldn't numbers be coming through alright? What should I be checking for? I've tried pub-unk and intl-pub but it is still showing up that way. When I perform a trace I'm getting the number and name on the trace but on the caller ID it's coming up as 801.

 

[spunkysus]

Do not know for sure ,but if this is an ISDN trunk maybe you need to ensure that on page two the 2 items below are set to yes.


Send Name: y Send Calling Number: y

 

[atrust]

yep, that's all set. send name and send calling number are both set to yes.

 

[atrust]

would it make more sense to say that the calling number shows up on caller id but once you pick up the call that's when it says 801.

I did notice on page 3 that "send connected number" is set to no, should I set that to yes?

 

[telephonetommy]

Do a change trunk group 1 and on the second page make sure the following are all set to Y: UUI IE, SEND UCID, USNI DELAYED CALLING NAME UPDATE, and SEND CONNECTED NUMBER. I had a customer that changed PRI vendors and their caller ID stopped working upon change without any Programming changes to the switch. When I set these attributes to Y, it began working. Good luck and let us know if this works for you.

 

[atrust]

thanks, ill try it out and ill let you know...

 

[atrust]

nope that didnt work

 

[Midstream]

Open a ticket with your carrier. All those fields you're checking are for outgoing calls. Have your carrier put a trace on some test calls and see what they're passing to you.