8000DN error 55.A 1

[jdeane]

Does anyone know the meaning of this intermitent error code, I couldn't find anything about it on the HP site.

Once the error comes up the printer gets locked into a engine cylce but does not doing anything.

Checking the Event log gives the following:

Error Page count Description
55 0000 836587 PCL
55 0A01 836587 PCL
55 0000 836587 PCL
55 0000 836575 PCL
55 0A01 836575 PCL
55 0000 836575 PCL

Thanks

Jonathan

 

[hpwizzard]

Error 55.A is an internal communication error. It typically indicates a communication error between the formatter and the DC controller. The most common cause of this error is normally related to the fuser.
Some steps to try:

1. Turn off and turn on the printer to clear the error message. If the error returns after doing this, then, check external printer connections.
a) Remove the formatter.
b) Reseat any memory DIMMs and EIO cards.
c) Reseat the formatter.

2. If the printer has a duplexer installed, remove it. Turn off and turn on the printer, and see if the error clears. If the error clears, then, the duplexer PCA may be defective. Replace the duplexer.
NOTE: With a worn fuser, the 55.A error usually manifests itself while duplexing, however in extreme cases, the error could appear without a duplexer.

3. Verify that there is no issue with the site power. If the printer is on a surge protector or a UPS, remove it, and plug the printer directly into a wall outlet. If the printer is plugged directly into a wall outlet, try it on another outlet, preferably one that is on a different circuit.

4. Print a PCL configuration page to verify the number of pages since last maintenance. If the printer is close to the 350,000-page service interval, then install a maintenance kit.

If the service interval is not near the 350,000-page interval, then, replace the fuser. Many refurbished and re-manufactured fusers are available at retail; the color of the fuser rollers indicates if it is an HP fuser. Genuine HP fusers will always have black rollers.

 

[jdeane]

Thanks for the information.

Jonathan

 

[SPinder1]

Is this the same for the 8150?

I had the same error 55.A this morning. The printer was running like it was printing, but nothing was coming out. I power cycled the printer and it has not returned yet.

 

[hpwizzard]

The 55 error message on the LJ 8150 covers the same type of errors as on the 8000 series printers. In your case it seems as if a prntjob had corrupted the internal memory of the printer. If the error returns, try and reprint the same job after clearing the job que to see if any script/codes in the printjob causes the printer to make a halt. Also an attempt to press the GO button mght make the printer resume the job it was handling.

 

[SPinder1]

Thanks for the reply HPWizzard.

It has not returned since I posted last, and I dont know who the owner of that job was.