800 #'s with VM pro acting strange 1

[fordhouse]

VR 3.0.40
VM PRO: 3.0.13

I am having a strange problem with 800 #'s dialing in and trying to transfer to the operator. The 800 #'s are forwarded to an extension of a hunt group and if no one answers then the message is left in a specific mail box, this all works fine. If you call in thru the 800 number and no user picks the phone up and it hits the VM box and you hit 0 you get this message:

http://www.southwestfleet.net/800vm.au

saying no operator defined. But if you call and a user picks the phone up then transfers and then it hits the VM box it works fine. I have also noticed if noone picks up the call the recording only starts midway through the VM box message. Any ideas would be greatly appreciated

 

[jml2665]

do you have a "Voicemail Reception" number in that users Voicemail tab?

 

[fordhouse]

Yes, it has the receptionist's extension there.

 

[IPGuru]

Is your incomming call routing directly to an extn or to a group?
Group Mailboxes dfo not have a "Voicemail Reception" number so dialing 0 is not an option
I suspect that once the call is answered it is being transfered to an individual extn & not the group, this is why 0 then works.

 

[fordhouse]

It is going directly to a group. You are correct, once it it picked up it is transferred to an individual. Since there is not a "reception" for a group is there a work around?

Thanks

 

[IPGuru]

If you are using VM Pro you could create a custome leave entry point for the VM going to a menu
this could then contain a menu giving the caller the option to leave a msg or transfer

alternativly you could create a Phantom user on divert to a short code thetr performs a direct maildrop to a user Mail box
put this user as the last entry in a sequential (hunt/Linear) group.

Universal Plan B: when all else fails CHEAT!