800 numbers cannot be dialed from remote site

[RusselCapeTown]

I have a customer who has a HQ and 40 remote sites, connected via VPN.
everyone is able to call 800 numbers except the 1 site.
the whole company shares 72 ATT SIP trunks
they have a VMCD ver 6 MCD

i have a teleworker phone on my desk, and i can call them internally, with no problems, and i can call 800 numbers with no problems.

i had a test SIP trunk in there last month, so i just routed all 800 numbers through the non ATT trunk, and that worked perfectly for them.

however the HQ deleted the test SIP trunks recently, and now the 1 site cannot call 800 numbers again.
i have made sure that they are on the same class of service as the other users.
i have set up a brand new phone onsite just to see if that made a difference, to no avail.

any insight would be helpful
thx
Russel
Dallas

 

[SXWizard]

What do you hear when you attempt the call? Dead air, busy, reorder tone. If using a display phone what shows on the screen? Nothing, number dialed, call barred, invalid dialing.

 

[RusselCapeTown]

it says call barred

but they are using the same COR and COS as my teleworker phone and most of the phones in the company

DGT TRACE 8008004653

DGT Trace started:
8008 : Broadcast Group (270)
DGT Trace completed.

LOCATE NUMBER 8008

DGT Trace completed.
The number refers to a Hot Desk ACDII agent (Mobile DN).

 

[kwbMitel]

When the call is dialed on the 2nd system it uses the COR of the trunk. I suspect it is the IP trunk on the target system that is restricted.

Try enabling Travelling Class Marks on the originating system for a phone that is failing. This will force the system to use the COR of the originating phone.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[RusselCapeTown]

I only have 1 Mitel 3300 PBX.
the remote phones are all hanging on the main system through a VPN.
This particular company has around 20 phones, and none of them can make 800 calls.

i made the correction to the Travelling class Marks in system options, and it made no difference.
I have no COR set
all the phones, including mine are on the same COS

Any other ideas would be appreciated

thanks for the effort

regards
Russel

 

[SXWizard]

This is a list of some things that resulted in Call Barred:

COR violation
COS option "Public network access via DPNSS" set to No when using PRI or QSIG trunks
Interconnect Restriction violation
Tenant Service violation (Tenant cannot use owners trunks)

 

[kwbMitel]

It is not possible not to have a COR.

Do your 800 calls go the same route as local calls if not, then what route and what associated COR grp

**********************************************
What's most important is that you realise ... There is no spoon.

 

[SXWizard]

Try this maintenance command on both controllers. "Block_calls show". See if any of the categories have a count greater then 0.