800 Number Problem

[wswhite]

I recently inherited the telecommunications issues for my company. We're using a Merlin Legend system to which I have access via SPM and the console. My question has to do with 800 numbers. There are a handful of 800 numbers that we cannot dial. The local carrrier answers with a recorded message stating "77-4 the number you have dialed is invalid or blocked from your area code". The majority of 800 work as expected. Any idea how I can correct this. I have been told by the local carrier that it has to do with my CSU/DSU.. which I have no idea how to fix. Thanks in advance.

 

[TouchToneTommy]

It may be that outbound 800 calls are being routed over your T1, and cannot be completed by your long distance carrier.

Check your ARS tables to see which pools are used for 800 calls, then check to see if those pools are on the T1 or regular LS/GS trunks.

The recording you are hearing indicates that the calls are getting out of your switch and into the telephone network, but the carrier can't complete them.

 

[t3chhelp]

I ran into this problem before. In your PRI programing change your outgoing from by extension or base number with extension to by line. This should solve your problem. It did for me. Good luck.

 

[ScoTTeL]

Are they 800 numbers or are they some of the new combos that start with 8? Some of the default tables set in ARS by Avaya/Lucent blocked certain 8** numbers. Telco has recently released some of these area codes to the toll free audience. You have to remove from the disallowed lists.
I had this problem on a Definity I maintained.

 

[wswhite]

Thanks for the input. I'm affraid I haven't had time to explore any of these options just yet. I did want to offer more information though. I can't dial into these numbers either. I tried dialing in via my cellphone and received the same '77-4' recording. Also, I'm using WinSPM release 6.0. Can the above recommend changes be made via SPM or are they made through the console. Thanks again.

 

[TouchToneTommy]

"77-4 the number you have dialed is invalid or blocked from your area code"

I think that if you are getting the same recording from a call placed from your cell phone, this indicates that the owner of the 800 number has indeed blocked your area code from being able to complete calls to them. They may be local to you, and want you to call them on their direct lines, so as not to have to pay for incoming calls from local customers, or may not be interested in customers outside of their service area.