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800 number denial error?

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jopats

MIS
May 13, 2005
44
US
If any one can help.
A certain 800 number when dialed from our site is denied with a fast busy signal.
When doing a list trace station, it shows: denial event 1190: ISDN no circ/chan avail.
What is denial event 1190?
Not a problem with other tf numbers, and they use the same trunk group
Thanks
 
disp ars ana 1800xxxx where xxx is the number you're trying to dial. Make sure it has the same route patterns as the other ones that are working - or the same route pattern as 1800.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
 
Checked that converter, and it is using the same route pattern as other 800, and tf numbers. Is it an internal or external (carrier) issue? Have tried pushing it over other trunk groups as well and same denial event comes back, ??
 
Can you hit from your cell phone? It almost sound like a far end issue...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
 
That is what is strange converter, it can be accessed by cell phone with out a problem???
 
I would contact your carrier, they may have a translation problem on that number.
 
Does this only happen with a specific 800 number? Are all the other T1s you tried the same carrier?

If the answer to both those questions is yes, then I agree that your carrier having a translation problem is the most likely cause.

There are also some toll free numbers that will only accept calls from certain area codes, but that doesn't fully explain your ability to call from your cell.
 
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