800 number CID to PBX 2250 console

[gatorcoffee]

Anyone know if it's possible to direct an 800 number toward a 2250 console so the operator will be able see the call and know where it's coming from?

 

[DocVic]

The message screen on the M2250 is limited and not conducive (wow!) to listing the whole CLID info. Redirect (using your CDN table) the 800 number to a M3904 that is not so busy and can handle the call.

DocVic
Dedicated to Nortel Products till the end.
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[gatorcoffee]

yep, that was my workaround.

Thanks Doc.

 

[GHTROUT]

If the toll free incoming comes in on a PRI, then there is Caller ID. I'd just tell the carrier to "DNIS" it to the LDN of the console.

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[gatorcoffee]

but is there a way to keep it from getting dumped into the regular call queue if you do that?

 

[GHTROUT]

I recall no way to make one call get in front of others in the Attendant Queue.

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[gatorcoffee]

I was hoping you wouldn't say that. I'm needing to have those calls pop up and get noticed so they don't get delayed. I was hoping you might know a trunking trick that might work.
Thanks for the help though.

 

[GHTROUT]

What I've done for that situation is directed those calls to other phones, duplicated aside each console.

All console operators should have access to a regular digital phone anyways. There are 50 uses for them that all improve service.

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[gatorcoffee]

agreed. I've got code phones set up this way currently, just didn't really want to mix the 800s in with code calls.

greatly appreciated.

 

[johnpoole]

if you set the trunk class to hpr and the rest to lpr, that gives that trunk high priority..

haven't used that since all trunks were copper

john poole
bellsouth business
columbia,sc

 

[gatorcoffee]

and it would show up on one of the trunk buttons or would it just go high priority to the regular queue?

 

[GHTROUT]

No no CLS HPR does not change call order or priority. HPR means time-slot priority only. In cases of PBX internal blocking.

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[GHTROUT]

Years ago, it was more common to assign trunks high priority because there might not be enough memory and CPU resources to process calls real time. The last call you wanted to fail, was an incoming trunk. Engineers would rather delay giving a user dial tone than have an inbound trunk call just hang for lack of resources.

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[gatorcoffee]

makes sense to me, but man they freak when there's no tone.

I don't think the 2250 will work for this. I have to make sure they don't end up in with all the regular calls coming in. If even one gets a delay there would be much complaining. (like that's anything new)

Thanks guys.

 

[GHTROUT]

Ya, I've run a Doc's Answering in a hospital before (johnpoole deals with that too). I bet that is close to what you have. We sent the Doc calls to the side phones.

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[gatorcoffee]

Spot on sir. Well at least someone understands my pain.

Many thanks to all. another day of learning.

 

[DocVic]

Gene's right! If you have calls that are priority, hand them off to a separate set. Then the operator can easily busy her console, and answer that call.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[GHTROUT]

That is also where we sent Code Calls - to the side

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