8 companies in 1

[foxdenprod]

i have been thinking about this for days and have not come to a viable solution so let me here what you think.

I have a customer who wants to have 8 seperate numbers for different groups in the office. The owner wants all the numbers to ring the recep first then forward to the particular group assigned to the number when not answered by rec. I could do that for 4 via the cp150, but can't figure a way for 8. If anyone has any idea, let me know. thanks.

M

 

[Sphoneman]

Use two CP150's

One low codes, one high codes

Steve
tele-dataservices.com

 

[MarvO1]

Why not use Hunt Groups.

MarvO said it

 

[foxdenprod]

That is what i am leaning toward. I will put the rec in each group as well as the group members. The problem is that is will ring them all at the same time. That might have to be good enough.

M

 

[telemarv]

ring each rec then forward of to huntgroups (rec are not in HG's) that ring the exts you want. Then you can overflow HG to CP.... each with a unique message.

Marv
TeleMarv Services

http://www.telemarv.ca

 

[foxdenprod]

the problem is that they want only 1 receptionist for sll 8 groups

M

 

[telemarv]

use dtr to Hg

Marv
TeleMarv Services

http://www.telemarv.ca

 

[MarvO1]

I can't remember how many hunt groups MICS has, but you could put recept.as only set in HG-1, then flow it to a different HG that is broadcast. Would take 16 hunt groups the way I am picturing it, if there are enough.
How many hunt groups are there in a MICS? I think only about 6 on a CICS. What platform are you runnung on?


MarvO said it

 

[foxdenprod]

That's a pretty good idea marvo, one i didn't think of, but the numbers have to go to a specific group. So line 1 would be assigned to group 1 and nobody else.

I am installing a MICS with 2 PRIs and 1 cp150

M

 

[Blotnik]

I would like to revisit Sphoneman's suggestion. How do you do this with two CP150's. How do you get them to respond to "low" and "high" codes?? Please tell me your secret!

Thanks,
Confused.

 

[foxdenprod]

I understood Sphoneman's suggestion, but don't think the cust would want to pay for the additional vm. The high and the lows would be the codes that you access the VM with. F981 would work for only one of the VM. The lower code would access the second. Then it is just a matter of forwarding to the correct VM.

M

 

[MarvO1]

I just did kind of what you are wanting to do on a BCM but I only had 6 groups to deal with. I don't have a MICS that I can get my hands on right now, so still need to know how many hunt groups it has available.
Or, use different hunt groups as the prime set for the 8 different lines, then DRT it if the recep. doesn't answer.



MarvO said it

 

[Blotnik]

I must have been asleep during that class, Foxdenprod. When did the CP150 start to support high and low codes? Have you actually done this or do you know anyone who has? The only box that I have ever seen support high and low codes was the startalk flash. I have been trying for months to get this to work with my CP's to no avail. Any help would be appreciated.

 

[foxdenprod]

Morv01 the manual saya 707 to 736 so 29 i guess. it's an odd number but i have seen stranger with nortel.

M

 

[foxdenprod]

Blotnik, i have to step back and say that i have not done it, but assumed that it could be done and understand the concept. I apologize for getrting your hopes up. Maybe someone out there knows for sure.

But a quick look at the cp150 manual said that if the feature codes are taken by another application, then new codes would be assigned by the VM. We then would use F9*1 to find the new ones. So i guess and assume that it would work like the flash. I could be wrong, wouldn't be the first time. just ask a customer of mine.

M

 

[Blotnik]

Alas,

My experieces have been as follows.. With the CP100/150, they will indeed assign different (non standard) F codes for its VM function if the others are in use, but ONLY if they are in use for a different (non VM) application! If the standard F codes are in use by a VM, they will be clobbered by the 2nd CP. Further, if those F codes are removed and the CP is rebooted, it will adopt the standard F codes for VM from then on. This is completely different from the way the Startalk FLash works where you can actually choose a high/low range and the flash will remain in that range unless told otherwise.

I was really hoping that I had missed something and that Sphoneman had indeed found something that I might have overlooked. I too was wrong at least one other time I can remember. I should and will remain optimistic until Sphoneman puts me out of my misery one way or the other with a definitive answer.

Thanks for hearing me on this...

 

[hawks]

Blotnik is correct only 1 CP per system unlike the Flash. I've always wondered whether they did that on purpose or if it was accidental. As far as the 8 company's sounds like Telemarv has the simplest solution. Have the lines appear and ring on the rec phone. Then set the DRT to prime on each line and make the Hunt Group the prime set. This way the phone will ring the Rec then DRT to the hunt group after so many rings.

 

[jerryreeve]

Foxenprod/MarvO 30 Hgroups.

Use the 16 HG's as MarvO suggested then overflow the hunt groups to VM with MBoxes that have the same number as the HG DN. If a night answer is needed you will need to set up a phone for each Company that is assigned to the company Mailbox and is the control phone for night services.

I did get a CP to start up on a system that had a NAM already running on it (for programming with the CP Manager) but did not try the feature codes at that time.
Has anybody tried that?

alternatively get two referb flash units and use the high high/low codes as suggested by Sphoneman.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

Mind like a Steel trap - Once used forever clamped shut.

 

[MarvO1]

Found a MICS to experiment with. Found the 30 HG's.
Built the first pair of groups, and it works as advertised.
I only have 4 lines in here, so did not completely populate it, but if it works with 1 pair of Hunt Groups, I believe it will work with all 16, (8 pairs of groups). "Fun Stuff"

MarvO said it

 

[Sphoneman]

I have to stand corrected from my bleary minded statement.

The Flash you can have 2- one low one high. Maybe they'll make the CP's compatable in the future.

The Hunt Group scenario should wofk fine as Marv01 stated.

Last year I put in a MICS6.1 with a NAM using the AA,with CCR & 7 Hunt Groups. No reason it shouldn't work assigning separate lines.

Double check your Hunting sequences from telco on those lines.

Steve
tele-dataservices.com