yagsvarriale
Technical User
Hello-
I have a VERY DIFFICULT QUESTION, who dares to answer (NICE direct Support cannot)???
BACKGROUND: I currently have a QA 8.8 system with 120 recording channels. We have one main switch that recently had two remote sites added onto it, so now we are one big switch. These two remote sites each had a NICE Advantage System. We kept the Advantage System and telephony servers in production at these remote sites and have them running off the main switch also. We did this due to ease of migration, we didn't want to lower our number of recording channels, and we are quickly approaching the intall date for our NICE Perform System. Here's a breakdown of our setup.
- Main Location - 8.8 QA Logger (120 recording channels)
- Remote Site1 - NICE Advantage1 + Telephony Server1 (16 channels)
- Remote Site2 - NICE Advantage2 + Telephony Server2 (16 channels)
- All locations are accessing the same main Avaya 3.1(beta) switch.
With our QA system, NICE is recording calls based on single-step conferencing. Avaya does not "support" more than 120 instances of single-step conferencing on one switch. So we are surpassing this limit by 32 channels ever since the migration.
ISSUE: Our main 8.8 QA system is not using it's recording channels to its full capacity. This is a sporadic issue. One day it will be using all of its 120 channels, the next about 30-60% of the channels are not being used.
We are a unique environment in that we are using this system to its full potential every day. When the system is working at full potential all of our channels have a high 90% usage under short term.
Indicators of Issue:
- The short term usage on these "Not Used" channels is 0%.
- Under "system resources" within NICE Monitor, the channels are not maxed out.
- When these channels are not maxed out, I will get the "No Resources Available" message when trying to initiate a ROD request.
- Status is "OK" for all channels
No one has been able to resolve this problem, and its been going on for a couple of months. This issue is sporadic in that one day all channels will be used and that next only about 60% of the channels will be used. I can tell you for a fact that this is not due to a lack of calls from our environment.
I have a feeling this is due to us surpassing the "supported" limit on single-step conferecning, but like to see if anyone has a solution, or has encountered this yourself.
Thanks for the time.
-Ryan
I have a VERY DIFFICULT QUESTION, who dares to answer (NICE direct Support cannot)???
BACKGROUND: I currently have a QA 8.8 system with 120 recording channels. We have one main switch that recently had two remote sites added onto it, so now we are one big switch. These two remote sites each had a NICE Advantage System. We kept the Advantage System and telephony servers in production at these remote sites and have them running off the main switch also. We did this due to ease of migration, we didn't want to lower our number of recording channels, and we are quickly approaching the intall date for our NICE Perform System. Here's a breakdown of our setup.
- Main Location - 8.8 QA Logger (120 recording channels)
- Remote Site1 - NICE Advantage1 + Telephony Server1 (16 channels)
- Remote Site2 - NICE Advantage2 + Telephony Server2 (16 channels)
- All locations are accessing the same main Avaya 3.1(beta) switch.
With our QA system, NICE is recording calls based on single-step conferencing. Avaya does not "support" more than 120 instances of single-step conferencing on one switch. So we are surpassing this limit by 32 channels ever since the migration.
ISSUE: Our main 8.8 QA system is not using it's recording channels to its full capacity. This is a sporadic issue. One day it will be using all of its 120 channels, the next about 30-60% of the channels are not being used.
We are a unique environment in that we are using this system to its full potential every day. When the system is working at full potential all of our channels have a high 90% usage under short term.
Indicators of Issue:
- The short term usage on these "Not Used" channels is 0%.
- Under "system resources" within NICE Monitor, the channels are not maxed out.
- When these channels are not maxed out, I will get the "No Resources Available" message when trying to initiate a ROD request.
- Status is "OK" for all channels
No one has been able to resolve this problem, and its been going on for a couple of months. This issue is sporadic in that one day all channels will be used and that next only about 60% of the channels will be used. I can tell you for a fact that this is not due to a lack of calls from our environment.
I have a feeling this is due to us surpassing the "supported" limit on single-step conferecning, but like to see if anyone has a solution, or has encountered this yourself.
Thanks for the time.
-Ryan