DirectelTech
Vendor
Hi there everyone.
I would just like to know if anyone else is experiencing this issue.
We have a large failure rate with the 3720 handset where the keypad starts to fail when pressing it around the 4, 7 and 8 area. There is no internal support built into the keypad to support the keys and after a short period of time my clients are complaining that they cannot dial anymore as the inside bits do not align anymore.
At the moment we have about 320 of these with one client and are having to swap out between 5 - 15 of these unit on a monthly basis
We have escalated this to Avaya and their response back from Ascom was that we are using the handsets in the wrong environment. We give them to sales people to use, I do not believe this is the wrong environment.
Please could you let me know if you are experiencing this issue or is it only happening in South Africa.
Your feedback would be appreciated.
Kind regards
Frustrated
I would just like to know if anyone else is experiencing this issue.
We have a large failure rate with the 3720 handset where the keypad starts to fail when pressing it around the 4, 7 and 8 area. There is no internal support built into the keypad to support the keys and after a short period of time my clients are complaining that they cannot dial anymore as the inside bits do not align anymore.
At the moment we have about 320 of these with one client and are having to swap out between 5 - 15 of these unit on a monthly basis
We have escalated this to Avaya and their response back from Ascom was that we are using the handsets in the wrong environment. We give them to sales people to use, I do not believe this is the wrong environment.
Please could you let me know if you are experiencing this issue or is it only happening in South Africa.
Your feedback would be appreciated.
Kind regards
Frustrated