IPOTraining
Instructor
Ummm. What's the point?
Dennis
Dennis
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7.0.12 Admin 1
- Thread starter IPOTraining
- Start date
- Status
Indeed, they are joking.
Two issues resolved and one is for Italian locale only!!!
Where are all the other issues?
Nothing wrong in VMPro????
The is a time out issue in Dutch for about a year now, you have had plenty of time!!!
CCR has only one issue???
That "new" support way is great, nobody is logging them anymore i guess.
BAZINGA!
I'm not insane, my mother had me tested!
Two issues resolved and one is for Italian locale only!!!
Where are all the other issues?
Nothing wrong in VMPro????
The is a time out issue in Dutch for about a year now, you have had plenty of time!!!
CCR has only one issue???
That "new" support way is great, nobody is logging them anymore i guess.
BAZINGA!
I'm not insane, my mother had me tested!
Did you see how many bugfixes 6.1.20 has?
I have always been told by Avaya that 7.0.5 was based on 6.1 and if there where any bugfixes for that release then they where also implemented in to 7.0
But this is a very big difference if i may be honest.
BAZINGA!
I'm not insane, my mother had me tested!
I have always been told by Avaya that 7.0.5 was based on 6.1 and if there where any bugfixes for that release then they where also implemented in to 7.0
But this is a very big difference if i may be honest.
BAZINGA!
I'm not insane, my mother had me tested!
intrigrant
Systems Engineer
there is one bug avaya cannot fix, thats the one between the manager software and the chair were the bug is sitting on.
If there were only those few fixes then the software build would be 7.0.6 or 7.0.7, having a 7.0.12 means there are a lot more fixes as documented.
Maybe those few fixses are the ones between 7.0.11 and 7.0.12
If it ain't dutch it ain't much
If there were only those few fixes then the software build would be 7.0.6 or 7.0.7, having a 7.0.12 means there are a lot more fixes as documented.
Maybe those few fixses are the ones between 7.0.11 and 7.0.12
If it ain't dutch it ain't much
hairlessupportmonkey
IS-IT--Management
they need to fix CCR ffs. sod the italians, fix ccr before we all lose our customers!
ACSS - SME
General Geek
ACSS - SME
General Geek
hairlessupportmonkey
IS-IT--Management
no mention of the agent time card report being fixed, or issues with 100% CPU utilisation by the Realtime service in CCR.
bah
time to support another product.
ACSS - SME
General Geek
bah
time to support another product.
ACSS - SME
General Geek
hairlessupportmonkey
IS-IT--Management
we gave scansource a kicking yesterday for a couple of hours....
not sure whats next.
they asked terry jones for advice..... hmmmm
ACSS - SME
General Geek
not sure whats next.
they asked terry jones for advice..... hmmmm
ACSS - SME
General Geek
jeffthephoneguy
Programmer
There are a few SIP trunk fixes I know of and a softphone one I opened tickets on. I will check with tier 4 Tuesday and see if they made it in.
Jeff
"the phone guy"
ACSS-SME
APSS-SME
Jeff
"the phone guy"
ACSS-SME
APSS-SME
jeffthephoneguy
Programmer
Well there was a patch made for me for 6.1 and 7.0 for a 503 error reregistation. And the other is with the templets I think.
Jeff
"the phone guy"
ACSS-SME
APSS-SME
Jeff
"the phone guy"
ACSS-SME
APSS-SME
- Thread starter
- #14
IPOTraining
Instructor
I do agree with contact the CAM's about issues. Problem is they change jobs more often than hookers.
Dennis
Dennis
IPOfficeIreland
Technical User
@hairlessupportmonkey, what Time Card Issues do you have?
hairlessupportmonkey
IS-IT--Management
TheTaker,
odd things.
1)No Shift information. Shift time is normally 0:00 for all agents
2)Shift time silliness like 12:38 shift, 4:52 Lunch, 11:22 Breaks.
utterly useless.
ACSS - SME
General Geek
odd things.
1)No Shift information. Shift time is normally 0:00 for all agents
2)Shift time silliness like 12:38 shift, 4:52 Lunch, 11:22 Breaks.
utterly useless.
ACSS - SME
General Geek
IPOfficeIreland
Technical User
i found the same on some agents, shift time wasn't making sense. a lot of them were zero. what I did find is that my ccr was using locale English American time/date format and this affected the results. even though the users were set correctly (english/Ireland) they would see zero for shift. I tested by running a report on CCR server for 20-april using the installed English/American. Shift values were filled in correctly. i changed to English/Ireland on CCR and ran same report, shift values were 0 for some agents. i changed all systems to match exactly the same, rebooted everything and it has worked fine since.
locale is not documented but obviously has been overlooked in how CCR writes to the database.
locale is not documented but obviously has been overlooked in how CCR writes to the database.
IPOfficeIreland
Technical User
still have the 100% CPU usage but I am going to upgrade to the latest release tonight and see how it goes.
Avaya seem to have readopted the processes from the old days:-
Eng. Inquire about strange issue
Avaya. "Nobody Experiencing that issue"
Eng. Struggle for weeks trying to resolve
Avaya. Announce maint release which fixes issue "Nobody is experiencing"
I do not Have A.D.D. im just easily, Hey look a Squirrel!
Eng. Inquire about strange issue
Avaya. "Nobody Experiencing that issue"
Eng. Struggle for weeks trying to resolve
Avaya. Announce maint release which fixes issue "Nobody is experiencing"
I do not Have A.D.D. im just easily, Hey look a Squirrel!
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