6x16 handsfree / speaker issue or question

[dellphone]

Hi,

The issue that I am having is when you hang up the receiver to end the call, the speaker turns on so its not ending the call without hitting the RLS button. I did a master system reset to default back to the default settings. I also went in the programming and turned off the hands free option. Am I overlooking a feature to have the phone end the call when you hang up the receiver with out using the RLS button?



Thanks

 

[Bob3470]

Make sure your handset cord is plugged into the HANDSET jack and not the headset jack.

 

[dellphone]

Right, I checked and all of my phones and they are plugged in the right jack. So I was thinking that I was overlooked a setting.

 

[Firebird Scrambler]

You might need to look under Capabilities against the Handsfree as it needs to be enabled as "YES" and I think there is another option for Handsfree answerback etc.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[curlycord]

Are you talking about one phone, several or all....must be specific when posting issues.

One or several might indicate a bad spring under the hook switch....tap it hard and quick to see if it releases call.

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Toronto, Canada

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[dellphone]

Yes its happening to all 4 phones.