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6400 series phones stop ringing

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ltw500

MIS
Feb 4, 2004
127
US
We replaced our 8410's to 6408d+ sets about 5 months ago.
Since then we have had about 10 phones that out of nowhere stopped rining.
So the user gets a call, it flashes on the display, but the phone doesn't ring.
Caller leaves a voicemail and user gets the light that they have a message, but their phone never rang.

Has anyone heard of this happening on multiple phones?
any ideas?
phone is not in send calls, and call appears and flashes.
Also when idle if you hit speaker you get no dial tone, but picking up the handset gives you dial tone.

Thanks!
 
A lot of times a default assignment in the softkeys is ringer cutoff. Did you check this?
 
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