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- Thread starter Mitelmatt
- Start date
SpongeVoIP
Technical User
Mitelmatt, this is indeed supported but with the use of some common sense. See statement below. We have been installing customers in these environments with succes, so with the proper guidance it should all be ok.
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Statement of Support for Virtual Environments
Mitel Customer Interaction Solutions and Mitel Call Accounting are fully supported in virtualized environments with the EXCEPTION of Intelligent Queue and Soft Phone. Intelligent Queue and Soft Phone rely upon components with are time critical and therefore not suited for virtual environments.
Product testing has been limited to VMWare and Microsoft Virtual Server. Customers using Microsoft Virtual Server are strongly recommended to use version 2005 R2 with Service Pack 1 and to stay up to date with future patches and service packs. Please visit the Microsoft Virtual Server 2005 R2 web site for further information and available downloads.
In the case of technical issues might suspect that the virtualization layer/software is the root cause of a problem, the customer may be required to:
- install the software on a non virtualized server to determine if the problem still exists
- contact the appropriate vendor to resolve the virtualization layer/software issue
While Mitel Contact Center Solutions and Mitel Call Accounting are expected to function properly in a virtual environment, there may be performance implications which can invalidate Mitel Contact Center Solutions and Mitel Call Accounting minimum system requirements as described in the System Engineering Guide.
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########################################################
Statement of Support for Virtual Environments
Mitel Customer Interaction Solutions and Mitel Call Accounting are fully supported in virtualized environments with the EXCEPTION of Intelligent Queue and Soft Phone. Intelligent Queue and Soft Phone rely upon components with are time critical and therefore not suited for virtual environments.
Product testing has been limited to VMWare and Microsoft Virtual Server. Customers using Microsoft Virtual Server are strongly recommended to use version 2005 R2 with Service Pack 1 and to stay up to date with future patches and service packs. Please visit the Microsoft Virtual Server 2005 R2 web site for further information and available downloads.
In the case of technical issues might suspect that the virtualization layer/software is the root cause of a problem, the customer may be required to:
- install the software on a non virtualized server to determine if the problem still exists
- contact the appropriate vendor to resolve the virtualization layer/software issue
While Mitel Contact Center Solutions and Mitel Call Accounting are expected to function properly in a virtual environment, there may be performance implications which can invalidate Mitel Contact Center Solutions and Mitel Call Accounting minimum system requirements as described in the System Engineering Guide.
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TheMitelGuy
IS-IT--Management
Look for more and more products from Mitel being supported in virtual environments.
- Thread starter
- #4
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