I have some questions regarding an MICS with Call Pilot 100 voice mail. The system right now is set up for the AA to pick up on 0 rings and CCR tree for transfer options. All sets have lines to appear only. Lines are analog.
The customer wants caller id so the trunk cards will be upgraded to allow for this once the carrier makes the change.
I know I will have to change the rings to 2 from 0 to allow the caller id info to pass. All sets and lines will also be programmed for caller id.
My question is will the call pilot transfer the info to the extension with out pressing Feature 811?
None of the extensions have lines ringing, just appearences. Will a 2nd call to the same phone display the caller id while user is on the first call?
The Call Pilot needs to be set up to transfer to an outside line when option 8 is pressed in the first sub menu. The 8 digit is not being used for anything and there's only 6 levels on the CCR tree.
Does one have to wait until the CCR menu gives the option to press 8 to transfer out or can 8 be pressed as soon as the company greeting comes on?
It's been awhile since I've worked on Norstar and the memory is not what it used to be.
Thank you
The customer wants caller id so the trunk cards will be upgraded to allow for this once the carrier makes the change.
I know I will have to change the rings to 2 from 0 to allow the caller id info to pass. All sets and lines will also be programmed for caller id.
My question is will the call pilot transfer the info to the extension with out pressing Feature 811?
None of the extensions have lines ringing, just appearences. Will a 2nd call to the same phone display the caller id while user is on the first call?
The Call Pilot needs to be set up to transfer to an outside line when option 8 is pressed in the first sub menu. The 8 digit is not being used for anything and there's only 6 levels on the CCR tree.
Does one have to wait until the CCR menu gives the option to press 8 to transfer out or can 8 be pressed as soon as the company greeting comes on?
It's been awhile since I've worked on Norstar and the memory is not what it used to be.
Thank you