5610 IP and VPN phones - How long until they time out? 1

[whiteEEnerd]

I have one site running 5610 VPN phones. If the internet connection connected to the IP Office goes down, making the host unreachable to the VPN phones, how long will the VPN phones continue to try to re-establish their VPN connection before giving up? After giving up, what will the phones be doing? Is the give up time adjustable?

We have another site running a 5610 IP phone (non-VPN) connected back to the main site using a hardware VPN. If this VPN connection goes down, how long will the IP phone look for the IP Office unit? After giving up, what will the phone be doing? Is the give up time adjustable?

We have a customer who's main internet connection goes down quite a bit (construction close by) and it gets annoying having to call the remote users to ask them to unplug and plug back in their phones, so it would be great to be able to adjust this. If not, it would be nice to at least know how much time we have.

Thanks!

 

[mattKnight]

>We have another site running a 5610 IP phone (non-VPN) connected back to the main site using a hardware VPN. If this VPN connection goes down, how long will the IP phone look for the IP Office unit? After giving up, what will the phone be doing? Is the give up time adjustable?

I had the same issue with 1600 series phones. The phone completely locked up at the "Discovering <Gatekeeper>" stage. If you run a wireshark trace, during this phase, you will see no traffic from the phone to the gatekeeper. Tier 3 /4 couldn't find a cause and wrote it off as a network issue (which is reasonable as the poor network link was the root cause) and un fixable as they couldn't log the phone itself)

In short there is no adjustment

As for the VPN - I don't know.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[whiteEEnerd]

Okay, thanks for the help!