5550 Console problems

[Webmany]

Wondering if anyone has ideas what I can try to get this stupid 5550 console working.

I have a customer with a Windows XP Pro computer with 2 nic cards. Connected to one is the data network and the other to the console. From the console it runs to a cisco IP switch. The Voice and Data networks are on different subnets and the ports are all auto detect.

I can get the console to come up, but after awhile it stops responding. While this is happening I can no longer ping from the PC to the 3300. The only way to fix it so far to to pull the plug on the 5550 and plug it back in again.

I have checked the cisco switch config, replaced the console and upgraded the console software.

Does anyone have any ideas as to what I can try next?

 

[TheMitelGuy]

Why would you have a 5550 with two NICs?

You should have a single NIC that has priority based routing on the Cisco switch.

 

[Mitelpassion]

webmany, have excately the same issue on a pc with two nics. console would work fine for a day or two and then just stop. have to reboot the 5550 to get it working again.

fix, disable or remove second nic, reinstall software and configure port on switch to do propper data and voice switching.

 

[bribob]

This is from the release notes for 3.3.1.3 of the console software:

If the PC running the 5550 IP Console has more than one NIC, the application must use the first NIC in the system. If you want to use t he second NIC for the 5550 IP Console application, you must disable the first one (default)

and I agree with MitelGuy, a single connection to the network with the appropriately configured nic is what the doctor ordered. and if it doesn't fix your stupid 5550, it will help with troubleshooting.

any idea how the console handle vlans?

 

[UKMitel]

Have you tried disabling the 2nd NIC & adding the ip address of it to the 1st NIC, under advanced TCP/IP settings?

 

[Webmany]

Tried replacing the PC, but stil lhad 2 nics, and it still freezes up.

Will combine the network later today and see what happens.

 

[Webmany]

Ok, now have a single network connection running to the console and then to the PC. Everything comes up and is working, then it just dies.

This is with a fresh install of the 5550 software.

The second nic is still installed, but is disabled.

 

[TheMitelGuy]

What do you mean it dies? What makes you say that?

 

[Webmany]

The 5550 software goes grey, looks like it looses connection to the console. Takes a reset of the console hardware for it to come back up.

 

[Webmany]

Here is the log entry:

9772 2 CommServices javaw 2008/03/27 14:19:02.513 mljmain.cpp:89 UpperEdgeRegularMsgReceiver::getMsgFromUpperEdge(). readFromRegularChannel thrown exception: java.net.SocketException: Connection reset NotifyRegularChannelDown!!!


9773 2 CommServices javaw 2008/03/27 14:19:02.544 mljmain.cpp:89 Regular channel is down.


9774 2 ConnectionManager javaw 2008/03/27 14:19:02.575 mljmain.cpp:89 PhoneInactivityTransmitTimerTask::Run(): Thread was interrupted.


9775 1 ICPPhonebook javaw 2008/03/27 14:19:02.591 mljmain.cpp:151 PhonebookICPScheduler: Connected to ICP lost. Thu Mar 27 13:19:02 CST 2008


9776 0 ConnectionManager javaw 2008/03/27 14:19:02.591 mljmain.cpp:58 IP console application has lost connection with the controller at 172.16.42.5

From this it looks like the PC is loosing connection to the controller, but the rest of the phones (5224s) still work fine.

To me this looks like a problem on the network, likley the cable.

Or am I missing something.

 

[Mitelpassion]

webmany,

just a suggestion. can you try another network point and/or flylead..

 

[Webmany]

Being tested as I type. There was a second network drop, so this will use a different network cable, switch port and patch cable.

 

[Webmany]

Have now tried a new switch port, cable run from the switch to console, patch cable from console to PC, new console, new PC, new network card, disable second network card, reinstall software.

All end with the same problem. Link to the network goes down. If I reconnect the cable running from the console to the PC, then everything comes back up.

 

[TheMitelGuy]

In a command prompt at the console type in:

PING <IP ADDRESS OF 3300 ICP> -t

Let that run until it happens again - if you get errors then we know for sure it's network releated.

 

[Webmany]

It just stops responding. Nothing but timeouts.

The switch shows no problems on the port and spanning tree is showing the port as forwarding.

 

[TheMitelGuy]

At the same time this is pinging the 3300, start another CMD window and ping another device (a printer or whatever).

Does it timeout as well? (ping something on the same VLAN)

 

[Saywhat39]

I am a little confused by your configuration as well. Using two nic's on a 5550 console is something we do quite often though and never have any issues. Many customers want to have their networks completely seperate. The statement that bribob made is accurate that the phone system subnet must be the first nic and your other subnet on the second.

1. Please re-explain you actual physical connection.
2. Also give a little backoffice config. Are you trying to run both subnets on the same Cisco switch? If so your best bet would be to vlan and use a single nic card as long as you vlan routing is set up properly you should have no issues.

 

[Webmany]

We have tried with a dual NIC and a single NIC. Both come up OK, but the setup will stop working after a couple of hours.

I believe there may be a bug in the version of software we are running on the system. Unfortunately it is a royal pain to upgrade this site (redundant controllers and OPSMAN).

For now we have replaced the console with a standard 5220 phone and it is working fine. This is on the same setup as the console. This is the reason I think it is a software problem.

The site is currently at 7.1UR3

 

[TheMitelGuy]

Have you called Kanata?