5550 Console - Popups

[gotrojans]

Is there an option to enable pop-ups for incoming calls similar to YA?

We were using YA as a receptionist's console, and then we switched to the 5550 console. The receptionist's miss the pop-ups for incoming calls..

Thanks

Ron

 

[Mitelmatt]

Speeddials have nothing to do with incoming calls.

So i guess you have a speedcall for outgoing calls yes?

So in answer to your question no you can't alpha tag a speedcall. But what i've done is both. put the real number into Telephone Directory assignment with alpha tagging (07911~123456) and then if you want put in speeddials aswell. The speedials will be for outgoing but the real name will be shown in the console upon incoming.

With the number in the tel dir it also means people can use the Phonebook to look up the name to call.

 

[tlpeter]

I use the speedcall for incoming

The point is that number 012-3456789 needs (for example) extension 789 to get the calls

I have a ddi range of lets say 500 numbers
They all need to ring the console
The deleted digits set on the pri are removed and the rest of the numbers are set in the speedcalls

The speedcalls can be routed to every extension i want

I did put in the speedcall in the Telephone directory but it did not show the name when the call came in

If i am not clear (it is all in my head) then say so and i try to explane it better


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[Mitelmatt]

Ah ok so it's not going to work sorry. 500 numbers! Blimey you'll be lucky! :)

 

[Mitelmatt]

tlpeter,

How about this:

create a load of NameTag Hunt groups and name them the company name you want them to dispaly in the console so you can answer them correctly.

Re-route always the groups to the console (or 1 of the 6 LDN@s)

Speedial the incoming digits to the correct nametag hunt group for that number.

Nametag hunt groups strip original digits and displays it's own (with Name)

then in the incoming calls section of the 5550 it SHOULD show the name and number of the nametag hunt group. Then you know how to answer!

Da Ta!!

 

[tlpeter]

I tried that but it then shows the name but only when the call is answered and not when it is ringing

It is good enough for me but the customer wants to see it before answering

Maybe Mitel needs to make an incoming call route where you can set a destination for a DDI


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[Mitelmatt]

mmm that's bizarre. Works when you use a normal phone instead of a console so can't see why it won't on a console. If i get a chance i'll have a play in the lab.

What software level you running?

 

[tlpeter]

8.0 UR5

It works on a normal phone but not a console
Same with sending dtmf that works on a normal phone but not on a console (also stupid)


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[Mitelmatt]

Ok mate, i'm intrigued so going to play!:)

 

[tlpeter]

Have fun but take some coffee first
You are going to need it


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[tlpeter]

So did you play ?


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[Mitelmatt]

yeah i had a quick look, bizarre isn't it that my idea in theory should work but doesn't! Going to have another play at some point

 

[tlpeter]

Your theorie is nice and i thought the same
I think that it is way too expansive for what it can do


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[odiefoxydog]

tlpeter,
a late reply I know but in one of your last entries you mentioned about no dtmf from the console. This can be done using a tones key on the console keypad

 

[tlpeter]

You mean that there is a special key for this
I have never seen it but i will take a look if i see a console


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[slapin]

It looks like a CRM functionality. tlpater, could you describe your task in simple words regardless of existing solutions? I have got some software which, I think, can be customized for what you are asking. It is possible to put just a regular phone on the operator's desk, run this application similar to YA Lite, which can control deskphone and pull Caller ID information from a database trough ODBC. So it may look like a small pop-up with option to answer on the hardware phone.
Or it may be possible to open a form in a web browser using caller ID information or DNIS (if you need to handle calls for multiple companies)

 

[tlpeter]

What do you mean ?
All i want is caller id and name match in the telephone directory

The console should be able to show that
Even a nametag huntgroup does not do the trick while this works with normale display phone's

I already know some software who can do popup's but thanks for the offer



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