5540 IP Console will not check in room

[Edwin Ayala]

Hi I am a Mitel novice but I have been able to handle tickets for the system far for repairs but now I am repairing the Voicemail system and have run into a issue, for one on 5540 IP console I set the firmkey to guest service and save, once I got back to the main menu and hit the guest service key nothing happens. I set another firmkey to "select options" this lets me select guest service. once in the guest service menu I put in the room extension and hit check in, several seconds go by then I get a error ring and the screen says "System Error .. Please re-issue command." I have been searching all over but cant find anything to help me fix this, can anyone here? lol

I have a 3300 ICP

 

[kwbMitel]

Is clustered Hospitality enabled? (More than 1 Controller)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Edwin Ayala]

no this system was clustered but was separated (sold hotel, and left with villas) back to one.

 

[kwbMitel]

But is the option in Hotel Options still set to Clustered Hospitality?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Edwin Ayala]

I dont see a yes or no in the options just a unassigned for cluster, I also saw it said yes for using a PMS when there is no PMS attached to this system currently, maybe before my time there was but not now so I turned that off (No)

Clustered Hospitality Gateway Home Element Not Assigned
Property Management System Installed No

 

[Lundah]

Then it would not be enabled. This is important because the 5540 can not perform guest services functions on a clustered hospitality system. Can you post the rest of Hotel Options settings?

 

[Edwin Ayala]

Clustered Hospitality Gateway Home Element Not Assigned
Property Management System Installed No
Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN - Hours
Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN - Minutes
Hotel Reports Generation - Hours
Hotel Reports Generation - Minutes
Call Block - Affected Interconnect Number 50
Call Block - Unaffected Interconnect Number 2
Call Block Enabled - Hours
Call Block Enabled - Minutes
Call Block Disabled - Hours
Call Block Disabled - Minutes
Call Restriction (Class of Restriction) - Internal 3
Call Restriction (Class of Restriction) - Local 2
Call Restriction (Class of Restriction) - Long Distance 1
Call Restriction (Class of Restriction) - Option 1 1
Call Restriction (Class of Restriction) - Option 2 1
Call Restriction (Class of Restriction) - Option 3 1
Check In Parameters - Call Restriction Long Distance
Check In Parameters - Call Block Unaffected
Check Out Parameters - Call Restriction Internal
Check Out Parameters - Call Block Unaffected
Wake-Up Call - Ring Time 30
Wake-Up Call - Attempts 3
Wake-Up Call - Interval 5
Wake-Up Call - Expiration Routing
Wake-Up Call - Bell Tone on Wake-up Expiration No
Message Registration - Surcharge 0
Message Registration - Multiplier 0
Wake-Up Call - Wake-Up Directory Number
Curfew Control Enabled (Yes/No) No
Curfew Forced Cleardown Timer (0-10 min) 0
Cancel All Features on Check-Out (Yes/No) Yes
PMS Connectivity Network
Default Checked Out Name Guest Room
PMS Throttle - Max Retries (0-19 times) 18
PMS Throttle - Delay (0-2 seconds) 0
PMS Seven Digit Extension Numbers No
Room Status - Maid ID Required No
VIP1 Label VIP1
VIP2 Label VIP2
VIP3 Label VIP3
VIP4 Label VIP4
VIP5 Label VIP5
VIP6 Label VIP6
VIP7 Label VIP7
VIP8 Label VIP8
VIP9 Label VIP9