552 Requested mail action aborted: exceeded storage allocation

[magicrjm]

Using Exchange server 2003. I have remote user that is using his exchange email account as a POP3 account in Outlook 2003. He can send/recieve text emails with no issues and he can send attached word, pdf, and excel documents with no issue. If the user tries to send a 3MB jpg image to anyone an error comes back from the System Administrator:

"552 Requested mail action aborted: exceeded storage allocation."

The Exchange server's global default max size limit to send is set to 20GB. If I log into his exchange account remotely (

http://mailserver/exchange)

the email sends with no error.

Has anyone had this happen to them? Any ideas to troubleshoot this issue?

Thanks.
Ryan

 

[58sniper]

The Exchange server's global default max size limit to send is set to 20GB.

Where is that set?

What is the user configured for for SMTP server?

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP

 

[magicrjm]

Where is that set?

Answer:
Exchange System Manager, Global Settings, Defaults Tab, Sending Message size: 20000KB.

What is the user configured for for SMTP server?

Answer:
Active Directory Users and Computers, Username, Properties, Exchange General Tab, Delivery Restrictions, Sending message size: "Use Default limit".

**Let me reiterate that the user can send this email when using the Exchange Outlook Web Access. This user has his email account setup as a POP3 in Outlook.

Thanks.
Ryan

 

[58sniper]

I meant what SMTP server is the user configured for?

That error message is referring to the user's storage space - not the message size. (and allowing a 20GB file size is insane, IMNSHO - and, you shouldn't allow file sizes bigger than your mailbox limits.)

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP

 

[Zelandakh]

The limit of 20000kb is 20 MEG, not 20 GIG!! That's large even for my org...

I'd say this is a problem in the SMTP Virtual Server - have a look there.

 

[magicrjm]

Thanks Zelandakh, yes 20000kb is 20MB. The users smtp server is set to mail.domain.com in Outlook.

 

[xmsre]

Global settings, smtp connector (if you have one), smtp virtual sever, and mailbox (store default by extention) are the places you can set limits. You'll need to check all of them. THe types of limits are:

Global (message)
connector (message)
virtual server (message)
MAILBOX (MESSAGE AND MAILBOX)

THe wording sounds like a mailbox limit not message; I'd start at the bottrom. Remember, base64 encoding adds about a third to the size of a message 3MB when encoded will be aboiut 4MB.

 

[magicrjm]

Nice thought xmsre, however there is no smtp connector configured.

 

[xmsre]

An smtp connector is optional; if you do have it, you can set limits there. You still have global settings, an SMTP virtual server, and the mailbox level. As I stated, the wording sounds like a MAILBOX limit and not a message size limit. I'd start at the bottom of the stack. When troubleshooting also remember that if the message is in MIME format, base64 encoding bloats the size about a third. For that 3MB message, you're really talking about 4MB required.