5420 forwarding external call problem

[ducatisenna]

Hi

i have a problem about forwarding external calls,
5420 can not forward external calls to internal receipents,

i set the forwarding number
*07*1038# set forward number
*01 forwarding unconditionally on

or i set follow me to number to 1038 but
when and external call come to 1000 , i can not forward this external call to 1038, i can forward internal calls, but cannot forward externals,

i can make this forwarding on 5402 or 5410, but i can not on 5420,
when i disconnect the 5420 or logout, i use fallback extension and it works, but i want to solve this forwarding problem,
please help me about this subject,

also i have another problem about call status, i want to connect a unit using call status but it says
no response from ip address, i can manage this unit, manager screen , i can ping it, but i can not monitor it, upgrade it , or see it with call status,
please help me.

 

[tlpeter]

at what version are you at this moment ?


Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Escorthosis]

For your last question:
No response from ip address message usually is given when
the password isn't correct. Try: password as password.

 

[ducatisenna]

my version is 3.2(53) on 5420 external call problem

2.question
i do not know the password, is there any way to restart it.

 

[ducatisenna]

Hi


The problem is about forwarding calls unconditional.

in bursafabrika, when there is an external call to the 2000 extension (5420 DS) , this call can not forward to the 2036 extension, if there is an internal call comes to 2000 , it can forward to the 2036 extension successfully,


in cablenetdemo, i simulated this situation, i can successfull all two conditions, internal and external,

i see blue lines in the monitoring screens, in cablenetdemo,

----------------------------------------------------------------------------------------------------------
307525mS CMTARGET: LOOKUP CALL ROUTE:9 type=100 called_party= sub= calling= in=1 complete=1
307526mS CMTARGET: SET BESTMATCH:9 length 0 vs 0 match= dest=3711
307526mS CMTARGET: LOOKUP INCOMING CALL ROUTE:9, calling party is . Using destination 3711
307526mS CMTARGET: ADD TARGET:9 number=3711 type=100 depth=1 nobar=1 setorig=1
307526mS CMTARGET: SET USER:9 Cukurova1 orig=1
307526mS CMTARGET: ADD USER:9 Cukurova1(3711, state=Idle) (depth=2 B=0) cw=0
307526mS CMTARGET: ADD TARGET:9 number=1515 type=100 depth=3 nobar=1 setorig=0
307527mS CMTARGET: SET USER:9 Cukurova4 orig=0
307527mS CMTARGET: ADD USER:9 Cukurova4(1515, state=Idle) (depth=4 B=0) cw=0
307527mS CMTARGET: LOOKUP CALL ROUTE:9 returned 1
---------------------------------------------------------------------------

this forwarding is true. add target can successfull.



in bursafabrika's screen , in blue lines, this is the external calls log,
-----------------------------------------------------
230935mS CMTARGET: SELECT:4635 0 0 TGHG=00000000 TGUSER=feeffc78 INCL=00000000 EXCL=00000000
230935mS CMTARGET: ADD USER:4635 Nevin Güler San(2000, state=Idle) (depth=1 B=1) cw=0
230936mS CMTARGET: SELECT:4635 NO TARGETS, TRY VOICEMAIL
230936mS CMTARGET: SELECT:4635 NO TARGETS, ROUND AGAIN
230936mS CMTARGET: SET USER:4635 Nevin Güler San orig=0
230936mS CMTARGET: ADD USER:4635 Nevin Güler San(2000, state=Idle) (depth=1 B=1) cw=0
230937mS CMCallEvt: v=3 State, new=Ringing old=Ringing,0,0,BState


this is the problem,

240938mS CMTARGET: SELECT:4635 0 0 TGHG=00000000 TGUSER=feeffc78 INCL=00000000 EXCL=00000000
240938mS CMTARGET: ADD USER:4635 Nevin Güler San(2000, state=Idle) (depth=1 B=1) cw=0
240939mS CMTARGET: SELECT:4635 NO TARGETS, TRY VOICEMAIL
240939mS CMTARGET: SELECT:4635 NO TARGETS, ROUND AGAIN
240939mS CMTARGET: SET USER:4635 Nevin Güler San orig=0
240939mS CMTARGET: ADD USER:4635 Nevin Güler San(2000, state=Idle) (depth=1 B=1) cw=0
240939mS CMCallEvt: v=3 State, new=Ringing old=Ringing,0,0,BState
240940mS CMMap: a=2.2 b=0.0 R0


--------------------------------------------------------------------------------------

this is an internal call to bursafabrika, this is correct, the call successfully forward unconditionally to the 2036,



286632mS CMTARGET: LOOKUP CALL ROUTE:4636 type=100 called_party=2000 sub= calling=2014 in=0 complete=0
286632mS CMTARGET: ADD TARGET:4636 number=2000 type=100 depth=1 nobar=1 setorig=1
286632mS CMTARGET: SET USER:4636 Nevin Güler San orig=1
286633mS CMTARGET: ADD USER:4636 Nevin Güler San(2000, state=Idle) (depth=2 B=0) cw=0
286633mS CMTARGET: ADD TARGET:4636 number=2036 type=100 depth=3 nobar=1 setorig=0
286633mS CMTARGET: SET USER:4636 Guvenlik orig=0
286633mS CMTARGET: ADD USER:4636 Guvenlik(2036, state=Idle) (depth=4 B=0) cw=0
286633mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:4636 returned 1
286634mS CMCallEvt: v=10250 State, new=Dialling old=LocalDial,0,0,Astate
286634mS CD: CALL: 0.10250.0 BState=Idle Cut=1 Music=0.0 Aend="Cemil Ulukaya(2014)" (1.19) Bend="Nevin Güler San(2000)" [Guvenlik] (0.0) CalledNum=2000 () CallingNum=2014 () Internal=1 Time=1696 AState=Dialling
286635mS CMExtnRxC: v=3

--------------------------------------------------------------------------------

i think in external call, the system can not find the target, says

240939mS CMTARGET: SELECT:4635 NO TARGETS, TRY VOICEMAIL
240939mS CMTARGET: SELECT:4635 NO TARGETS, ROUND AGAIN


how can i solve this problem thanks,
i send you all of the config files and monitoring logs,

thanks,

Serhan from Cablenet.

 

[ducatisenna]

another question about extn login and logout,
in version 3.2.(55) i have a problem about *36
*36 can successfully logout a user,
and when we dial *36 again the user re-login again, this is the problem, it must be call rejected when dialing *36 in no user situation, is there a solution on this problem,
have you ever seen this problem,

the system must be work
*35*extn*password# login
*36 logoff
my system works *36 logoff, again *36 re-logon , it must be call rejected,
please help me about this problem.

 

[tlpeter]

do the user have a login code ?
if not then they will login again with *36


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ducatisenna]

yes user have a login code, but untick the force login,
but this is not the problem, today i saw a system which was a ip500 and 4.0 version, user have a login code and un tick the force login, when you dial *36 it says call rejected.
why my system relogin the users?

 

[intrigrant]

Can you forward unconditional another extension to 2000 and make a external call to the forwarded extension, does 2000 rings then?
If not does it work with follow me?
If still not then you might have a shortcode problem.

 

[ducatisenna]

thanks i will check it,
the follow me can not work, i know it,
i try your question thanks,
i use only incoming call route and user forwarding tab,
the shortcodes are default short codes,
the funny thing is these 5420`s can forward unconditionally 2 days at the beginning and after 2 days they can not forward unconditionally or follow me to any more.